(Cincinnati & Beijing; November 18, 2010) – (EON: Enhanced Online News)– Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that the China IP Communications Award Committee (CIPCA) has named Convergys the “Best CRM Solution Provider” and “Best Outsourcing Call Center Service Provider” for 2010.
CIPCA honored Convergys with these awards for Convergys’ expertise in relationship technology management and its holistic approach to superior customer solutions. Convergys accepted the awards at the China Enterprise Communications Conference in Shanghai.
Convergys won the prestigious awards in the Call Center category following a voting round on the official award website that attracted 60,000 votes. Then, an expert panel of industry judges evaluated the top three companies in each category, leading to Convergys’ extraordinary double win.
“It is an honor to be recognized by our industry peers and we are privileged to be chosen as the recipients of these two major awards,” said Benjamin Hart, Convergys Managing Director of Relationship Technology Management, Asia Pacific.
“Convergys helps its clients create and maintain stronger, more profitable, and more sustainable customer relationships by providing technology solutions for each stage of the customer relationship lifecycle. The Award Committee undoubtedly recognized that Convergys offers a range of Intelligent Interaction Solutions, including voice self-service, and real-time decisioning, to increase customer loyalty, deliver a more intuitive and personalized interaction, manage customer credits, and facilitate bill collections, just to name a few. We thank the Award Committee for this outstanding recognition,” said Hart.
Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost effectiveness.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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Convergys Named “Best Call Center Technology Provider” in China
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