(Cincinnati; August 24, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, has completed a project to implement Convergys’ Rating and Billing Manager and Active Mediation Smart Apps, both part of Convergys Revenue Management Solutions, for Vodafone’s wholesale business in Australia.
“By migrating its wholesale business subscribers onto the proven Convergys solutions used for its MVNO operation, Vodafone can provide the same high quality customer experience to all its MVNO and wholesale subscribers, further driving loyalty and satisfaction,” said Bob Lento, Convergys President, Information Management.
Convergys has successfully supported all aspects of subscriber management for Vodafone’s MVNO business for many years, providing activation, mediation, rating, billing, inventory management, and proactive messaging capability for all pre- and post-paid services.
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
