Convergys Expands in the Philippines with New Contact Center in Baguio City
(Cincinnati & Manila; March 3, 2011) – The annual Baguio Flower Festival is an opportunity for hundreds of thousands of people to watch a beautiful floral parade and street dancing in the country’s summer capital, Baguio City. As a major sponsor of this year’s festival, Convergys Corporation took the occasion to announce it will expand its operations in the Philippines with a new, state-of-the-art contact center in Baguio City, its first in Northern Luzon.
Marife Zamora, Philippines Country Manager and Managing Director, Asia Pac/EMEA for Convergys, was on hand for the nationally renowned flower festival and expressed her enthusiasm in announcing Convergys’ newest facility.
“When Convergys clients ask, we answer quickly and positively,” said Zamora. “Our newest facility in Baguio City is a testament to the superior service and support Convergys employees provide to our clients and their customers across the globe. Because of our unflagging dedication to providing the very best customer care, Convergys continues to be top-of-mind with many influencers, including President Aquino, who recently lauded Convergys for our growth and corporate citizenship here. I thank the Baguio City officials and all those who are supporting our entry into the area and I look forward to meeting with all of our new employees when we open the center in the coming months.”
Currently under construction, this new facility in Baguio City is the fourteenth location and will serve to strengthen Convergys’ presence in the Philippines. Convergys occupies 13 additional facilities throughout the country – eight located throughout Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna. Each facility is equipped to handle thousands of inbound calls every day for clients in industries such as financial services, collections, retail, healthcare, and telecommunications.
Since beginning operations in the country in 2003, Convergys in the Philippines has been honored many times for its highly regarded customer service, its excellent employees, its expertise, and its leadership. Last year, Convergys won the ”BPO Company of the Year” award at the International ICT Awards and was also inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter three times in each category.
As defined by its core set of values, Convergys is committed to building from within by emphasizing talent development among its employees. Utilizing dedicated training centers across its sites in the Philippines, Convergys provides a number of education and development programs, allowing employees to build a future with Convergys and move into bigger roles throughout the company.
As the largest private employer in the Philippines, Convergys continues to hire as new work continues flowing into the country. Interested applicants are encouraged to submit résumés to jobsph@convergys.com or text ‘APPLY’ to 2600 from a mobile phone to begin the recruitment process. For up to the minute job openings in the Philippines, follow Convergys’ recruitment account on Twitter, Multiply, and Friendster or search “Convergys Philippines” on Facebook.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 67 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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Contacts:
Jingjing Romero for Convergys in the Philippines, +63 2 929 9618 or info@stratospr.com
John Pratt, Convergys Corporate Public Relations, +1 513 723 3333 or john.pratt@convergys.com
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