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Convergys Implementation Supports Kabel Deutschland’s Triple Play Offering

by david.nunes

(Cincinnati & Munich, Germany; September 21, 2010) – With implementation of its Convergys solution now complete, Kabel Deutschland is poised to grow its triple play offering.

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Kabel Deutschland, the leading cable company in Germany, has deployed Convergys Smart BSS Solutions to support further growth of its bundled services offerings and reduce its operational expenditure.

The solution is based on Convergys Rating and Billing Manager, a highly scalable and flexible charging and billing offering. Rating and Billing Manager supports full convergence enabling Kabel Deutschland to create innovative service bundles incorporating digital TV, broadband internet, and telephony services. In addition, Rating and Billing Manager’s robust design allows for the rapid creation of new services without customization, speeding time to market and reducing operational costs. Convergys’ Rating and Billing Manager will also help Kabel Deutschland drive an enhanced customer experience through the provision of clear and accurate billing information and reap significant efficiency gains in the operational, dunning, and collection processes.

The Convergys delivery team was the prime contractor for the implementation of the Rating and Billing Manager and the integration of the system into the Kabel Deutschland IT environment. Convergys was also responsible for the migration of Kabel Deutschland’s subscribers from its existing Convergys system onto the new Smart BSS Solution platform.

“During the whole project timeframe we have seen a very committed project team, working together very hard and constructively together to implement our new billing system (NGBS),” said Alexander F. Sragner, CIO of Kabel Deutschland. “We thank you that even our SLA could be kept and the operational performance has been increased.”

“Kabel Deutschland has a strong track record of introducing new, high-quality service offerings at compelling prices to its subscriber base,” said Bob Lento, Convergys President, Information Management. “Convergys’ Smart BSS Solution enables Kabel Deutschland to continue building on its record of innovation while helping to reduce time to market for new service packages, provide excellent customer service, and operate at an effective cost base.”

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s Top 10 communications companies.

About Kabel Deutschland

Kabel Deutschland (KD), Germany’s largest cable operator, offers its customers digital, high definition (HD) and analogue TV, Pay TV services, broadband Internet (up to 100 Mbit/s) and fixed line phone services via cable as well as mobile services in cooperation with an industry partner. The publicly listed company (MDax) operates the cable networks in 13 German federal states and supplies its services to approximately 8.9 million connected households. KD offers an open digital TV platform for all program providers. As per end of fiscal year 2009/2010, Kabel Deutschland had approximately 2,600 employees. In fiscal year 2009/2010 (12 months ended March 31, 2010), the company reported revenues of €1,502 million and Adjusted EBITDA of €659 million.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

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