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Convergys Named One of the Top 5 Outsourcing Companies in the World

by david.nunes

Convergys Named One of the Top 5 Outsourcing Companies in the World


(Cincinnati; June 7, 2011) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has been named one of the Top 5 outsourcing companies in the world.


The International Association of Outsourcing Professionals bestowed this distinctive honor on Convergys in its annual ranking of the world’s Top 100 providers of outsourced services. 


The IAOP looked at many criteria, including size and growth, global presence, customer experience, company recognition, employee development, and management capabilities, to determine Convergys’ Top 5 ranking for this prestigious honor.


In addition to Convergys’ Top 5 ranking, the IAOP also named Convergys to the Best 5 Leaders list for Sales services.


“Convergys’ recognition as a Top 5 outsourcing provider globally is an honor that the company shares with its employees and its clients,” said Andrea Ayers, President and COO, Customer Management, Convergys.  “We thank our employees for their professionalism and manifest dedication, which are at the root of Convergys’ continued success. We also thank our clients, which include 28 of Fortune’s Top 50 companies, for their trust in Convergys as a partner that can help them grow their businesses through the expert management of their critical customer service functions.”


“The companies on The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists are proven leaders.  They are the companies you want to partner with to achieve success and better outsourcing outcomes,” said Michael Corbett, IAOP Chairman and chair of the judges’ panel.


Convergys Customer Solutions help optimize everyday interactions throughout our clients’ enterprises – turning the customer experience into a strategic differentiator.  As a single-source provider of agent-assisted, self-service, and proactive care, Convergys combines agent-assisted services, analytics, and innovative technology to optimize the customer experience and strengthen customer relationships.


About IAOP

The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession.  With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses.  To learn more, visit http://www.iaop.org.



About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. 


For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.


Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com




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