(Cincinnati and Beijing; December 15, 2010) – Convergys’ Director of Strategic Solutions China, Yahui Zheng, spoke recently to over 60 telecom executives from regional carriers at the Datung Telecom Triple Play End User Forum. His topic was how to prepare for China’s new “Three Network Convergence” policy by creating more personalized, intelligent, and intuitive interactions with their customers that build brand loyalty and reduce operational costs. Convergys Corporation (NYSE: CVG), a global leader in relationship management, was one of three premiere sponsors of the user forum at Castle Hotel Beigijia in Beijing.
In his presentation, Zheng provided specific examples of how Convergys Dynamic Decisioning Solution deployments in telecom carrier’s contact centers have helped open new revenue streams, improve customer interactions, and avoid millions of dollars in operating costs.
“Convergys sees the “Three Network Convergence” as a great opportunity to assist regional carriers with their daily human and data interactions to be more intelligent, personalized, and intuitive,” said Zheng. “Being a marquee sponsor at the Datung Telecom User Forum opens the door for Convergys to demonstrate its thought leadership to China’s largest carriers and build critical partnerships.”
“Given the new Three Network Convergence strategy in China, carriers will now be able to garner new revenues from subscription fees and advertising,” said Zheng. “With an enterprise-wide intelligence engine like Dynamic Decisioning Solution, contact centers are transformed into revenue centers, marketing personalized up-sell and cross-sell offers, adding value to the customer experience. The best part is that carriers can integrate Dynamic Decisioning Solution into their existing CRM system and not have to worry about ‘rip and replace.’”
The Datung Telecom Triple Play User forum united industry experts in Cable TV, Radio, and Telecom to discuss service delivery and improving technology platforms to increase customer loyalty while driving down costs. The convergence strategy is targeted for completion by 2015.
Convergys’ highly scalable Dynamic Decisioning Solution works across all channels to improve customer experience and the bottom line. It proactively communicates to targeted customers at the point of interaction with the goal of delivering centralized, simplified business policy management, enhanced consistent customer interactions, improved customer experiences, increased revenues, and reduced costs.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Portfolio: Convergys Intelligent Interactions, Intervoice Voice Portal, and Convergys Dynamic Decisioning Solution
Fact Sheet: Convergys Interaction Portal and Convergys Intelligent Self-Service Solution
Brochure: Convergys Dynamic Decisioning Solution
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