Convergys Smart Revenue Solutions Win-Over China’s International Telecommunications Provider G-Net
(Cincinnati & Beijing; June 27, 2011) – – Convergys’ outstanding reputation as a proven global provider of Smart Revenue Solutions helped pave the way toward a new relationship with G-Net Integrated Services Company, Limited, a Beijing, China-based provider of telecommunications services to over 40 countries worldwide.
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it will implement a single convergent billing platform comprised of Rating and Billing Manager and Customer Service Manager for G-Net. Convergys expects the implementation to be complete in the fourth quarter of this year.
Established in 2000, G-Net grew rapidly to become a leading Asia Pacific provider of data, video, audio, and convergent teleconference services to enterprise clients around the world, including 300 of the Fortune 500 companies. In Convergys, G-Net found an established supplier to implement a flexible, comprehensive, and highly scalable BSS solution that will enable G-Net to maintain and grow its enterprise telecommunications business.
“G-Net is committed to providing its subscribers with reliable, easy-to-use customer-centric services that help them solve problems, meet demand for higher capacity, and create value,” said G-Net CEO Gavin Chen. “Convergys is similarly committed and its solutions can help us achieve our vision and continue to grow the company.”
“Convergys fully supports G-Net’s customer-oriented approach and our Smart Revenue Solutions will help G-Net drive an enhanced client experience, while also providing the built-in flexibility to launch new and innovative services without disruption,” said Raj Thangiah, Vice President and General Manager, Asia Pacific, Convergys.
Convergys Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports eight of FORTUNE’s top 10 communications companies.
As a leader in web collaboration and conference, G-Net (also known as Quanshi) provides complete customer-oriented business processes and business collaboration application systems and helps enterprises to gain a quick business force without investment in the expensive fixed assets. Established in 2000, G-Net has been the fastest growing conference service provider in Asia Pacific, as well as the only one that can provide teleconference, web conference, and video conference in the region.
Up to now, G-Net has provided more than 300 Fortune 500s and over 4,000 Chinese enterprises with the services that significantly improved the business operation efficiency in the enterprises. We hold a strong faith that G-Net will help you to hit your business targets as well.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
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