Convergys Solution Supports Virgin Media’s Supply Chain Transformation
(Cincinnati & London; October 31, 2011) — Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has fully implemented centralized inventory management on its ICOMS cable, broadband and satellite solution for Virgin Media, the UK’s leading entertainment and communications company. The Convergys ICOMS solution is driving operating efficiencies through an automated inventory creation process, resulting in the elimination of manual interventions, reduced IT support, and retirement of bespoke inventory movement applications.
Virgin Media is using the solution to track customer premises equipment, in both forward and backward logistics, from ICOMS, as part of a transformation of the company’s supply chain, driving significant efficiencies and improved service to its customers.
ICOMS has also enabled the automation of the collection, validation, transformation, and delivery of asset tracking files, further driving cost improvements.
Previously, Virgin Media segregated its inventory of customer equipment, which includes equipment for more than thirteen million landline, mobile, broadband, and cable product subscriptions, in over twenty different configurations. Utilizing ICOMS and its central inventory database, the complex segregation is a thing of the past, enabling Virgin Media to reduce its inventory stock and associated storage space and to recognize significant annualized savings from stock loss reductions.
“Convergys has played an important role in the transformation of our logistics operations, integrating twenty different systems and platforms into a single end-to-end solution that is already yielding significant improvements for us and, most importantly, our customers across the United Kingdom,” said Virgin Media Executive Director, Maurice Daw. “Given our track record of working with them, we knew we could count on Convergys to work well as part of a close-knit virtual team on this project. Convergys has successfully delivered on a very complex and vital project.”
“Convergys’ solutions are built to be both flexible and robust, enabling our clients to deliver on their goals for operational efficiency, cost optimization, and customer service excellence,” said Jonathan Smith, Convergys Managing Director, EMEA. “Convergys has supported Virgin Media’s supply chain transformation initiative since inception and our experienced development and implementation team has worked side-by-side with Virgin Media and its partners to make their vision a reality.”
Convergys Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports eight of FORTUNE’s top 10 communications companies.
About Virgin Media
Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK.
The company delivers ultrafast broadband connections to over half of all UK homes, with speeds of up to 100Mb, and is expanding this cable network – the result of a multi-billion pound investment – to reach thousands more people across the country.
Virgin Media has developed the most advanced interactive television service, bringing together broadcast TV, thousands of hours of on demand programming and the best of the web in a single set-top box powered by TiVo. The company was the first to offer HD TV and 3D on demand to millions of UK households.
Virgin Media also operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the largest fixed-line home phone providers in the country.
Virgin Media Inc. is listed on the NASDAQ Stock Market and the London Stock Exchange (VMED).
For more information, go to www.virginmedia.com.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com