(Cincinnati and New York, August 3, 2010) – >From the speaker podium to the exhibit floor, global relationship management leader Convergys Corporation (NYSE:CVG) shares its insights on managing customers through speech technology and intelligent interactive solutions with attendees of CRM Evolution 2010 and SpeechTEK 2010, both taking place in New York City this week.
At CRM Evolution 2010, Convergys delivers a presentation on “Recession to Growth: How Customer Experience Drives the Transition.” Convergys shares insights from its 2010 proprietary research on the customer experience and its best practices from customer service deployments to help companies understand how to deliver customer experiences that satisfy customers with each and every interaction, which is how the new consumer is defining and granting loyalty.
At SpeechTEK 2010, Convergys is hosting an interactive workshop titled, “Making the Leap from Social Listening to Social Engagement,” where attendees can learn best practices for taking advantage of the growing popularity of social media as a key part of your customer service strategy. Other Convergys presentations at this conference provide insights on:
· Alignment in the Speech World
· It’s Not as Simple as a “Yes” or “No”
· Tips for Better Experiences
· How to Have a Positive Vendor-Client Relationship
· Self-Service Applications for Any Budget
· Automated Testing for Your VUI
· What Does Voice Authentication Means to End Users?
Convergys is also a gold sponsor of SpeechTEK 2010 where the company is showcasing its business strategies, customer experience expertise, and voice design and speech deployments at booth #304 in the exhibition hall at the New York Marriott Marquis.
To view Convergys presentations, click here: http://www.convergys.com/insights/speaker-series/index.php
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com