CTI Group’s SmartRecord achieves interoperability certification with Speakerbus’ i turret
Successful integration of award-winning call recording solution with leading international turret solution provider delivers high performance voice management system for global trading environments
LONDON – 21 December 2010 – CTI Group, the international provider of call recording and call accounting solutions for the global financial industry, today announced that its award-winning call recording solution, SmartRecord, has successfully passed compliance testing with the Speakerbus i turret. The i turret is a high-performance global trading system which is used for a broad range of applications including investment banking, hedge fund management, spread betting and energy and commodity trading.
This development enhances the range of voice management solutions available to the global financial industry. In addition, both CTI Group and Speakerbus are committed to their international channel partners. This is exemplified by both SmartRecord and i turret having passed the Cisco Interoperability Verification Testing (IVT) for the Cisco Unified Communications Manager as well as achieving interoperability certification on the Avaya Aura IP communications platform.
SmartRecord® is a cost-effective call recording solution that empowers resellers and end-users alike with its simple, straightforward installation process and self-care upgrade tools. It has been designed to meet the demands of any organisation, regardless of size or form, by providing a bespoke and flexible solution. It stands out from other call recording applications in a variety of ways, including:
· Extensive multi-tenancy offers flexible administration to support unique divisional and department requirements
· Allows for automatic call categorisation to synchronise and simplify business processes to improve workflow
· Dual-tone multi-frequency (DTMF) media clip generation – by entering a simple soft key sequence at the beginning and end of relevant conversations, users can create media clips with automatic email distribution capabilities
John Graves, Product Manager at Speakerbus, stated: “At Speakerbus, we are committed to developing forward thinking technology partnerships and CTI Group’s SmartRecord software was seen as a complimentary solution to our existing eco system of partners. CTI Group is a well respected vendor within the financial services industry and their support for the i turret with Smart Record ensures that we are delivering a robust, high value product that meets the needs of our multinational clients.”
Charles Rich, CTI Group’s Sales Manager for Global Financial Markets, commented: “We believe that this development is the natural next step in the evolution of both organizations. Speakerbus and CTI Group were at the forefront in the development of IP-based voice management solutions for the international trading industry. By partnering with an established solution provider like Speakerbus, we are able to enhance our product offering to customers in the public, defence, financial and energy trading sectors as well as our channel partners targeting these markets.”
CTI Group is committed to supporting the channel in opening up the financial services market. This is delivered through its global support and development infrastructure which is dedicated to delivering market leading, intuitive & compliant voice recording and telemanagement products, specifically tailored for the investment and retail banking sectors.
For more information on CTI Group, please visit www.ctigroup.com
Tel: +44 (0)20 8339 7446
CTI Group contact details:
CTI Group EMEA CTI Group (Holdings), Incorporated
Daisyfield Business Centre 333 North Alabama Street
Appleby Street Suite 240
Blackburn BB1 3BL Indianapolis, IN 46204-1767
United Kingdom USA
Tel: +44 (0) 1254 291500 Tel: +1 (317) 262-4666
Fax: +44 (0) 1254 291504 Fax: +1 (317) 262-4849
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.
CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com.