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Damage and Restoration Status Regarding the Tohoku-Pacific Ocean Earthquake and Future Prospects

by david.nunes

Damage and Restoration Status Regarding the Tohoku-Pacific Ocean Earthquake and Future Prospects

Due to the impact of the Tohoku-Pacific Ocean Earthquake that occurred on March 11, 2011, some of
NTT Group’s services, including fixed-line and mobile communication services, remain unavailable,
particularly in the Tohoku region. The entire group is currently devoting its efforts towards
restoration, and we apologize for any inconveniences caused.
After the earthquake, facilities were damaged and commercial power supply was disrupted at
exchange offices, among other things, impacting approximately 1.5 million circuits for fixed-line
services, approximately 6,700 mobile base station equipment, approximately 15,000 circuits for
corporate data communication services and others.
In accordance with its disaster prevention operation plans based on the Basic Act on Disaster Control
Measures, NTT Group established the Disaster Countermeasures Office and over 10,000 people from
NTT group companies across the nation have been making an all-out effort to restore the damaged
communication facilities and services. Through such efforts as its provision of the Disaster
Emergency Message Dial and the Disaster Message Board service, deployment of mobile base station
vehicles (approximately 30 vehicles) and satellite mobile phones (approximately 870 handsets) and
installation of special public telephones (approximately 2,300 telephones), NTT Group is making
efforts to secure a means of communication for those who were affected by the earthquake.
As a result of these efforts, more than 90 percent of the affected exchange offices and mobile base
station equipment have been restored and services are gradually recovering. Going forward, NTT
Group is planning to have its exchange offices and base stations almost completely restored (except
for certain areas where restoration is physically difficult, such as areas surrounding the nuclear power
plant and areas with physically damanged roads, tunnels, etc.) by the end of April through, among
others, renewal of power supplies and equipment and re-installing relay transmission lines, repair of
relay transmission lines to mobile base stations, and area remedies for mobile phones using large zone
schemes where a single station covers multiple stations.
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With regards to the remaining areas, NTT Group will endeavor to prioritize the restoration of services
in particular areas, such as municipalities and evacuation shelters, and improve the communication
environment by, among other things, providing even more satellite mobile phones and other
communication means.
Regarding corporate data communication services, approximately 90 percent have been restored to
date. Submarine cables connecting Japan with the United States and other parts of Asia have been
partially damaged, but NTT Group has been using various backup cable routes to maintain
uninterrupted services, and there is currently no impact on its overseas communication services.
To support the affected people of the disaster, NTT Group is, among other efforts, providing its
communication services free of charge, safety confirmation information of those affected, and
company residences as living space for those impacted by the earthquake. NTT Group is working to
gather donations from its customers and has decided to donate one billion yen. NTT Group will
devote its full strength to support the victims of this disaster and the recovery of the stricken areas.
The following summarizes the damage done to NTT group companies and the efforts made towards
restoration.
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1. Damage and restoration status of Nippon Telegraph and Telephone East Corporation (“NTT East”)
(1) Status of the impact on communication facilities
The current status of damage to the main communication facilities are as follows.
① Relay transmission lines
・Disconnected in 90 routes
② Exchange office building
・Demolished: 18 buildings
・Submerged: 23 buildings
③ Destruction by flood and collapse of telephone poles
・Approximately 65,000 poles (coastal region)
④ Submersion and physical damage to aerial cables
・Approximately 6,300 kilometers (coastal region)
(2) Restoration efforts on communication facilities (facilities within exchange offices, transmission
lines between exchange offices)
① Efforts undertaken so far
The earthquake and tsunami disrupted commercial power supply and caused equipment failure in
approximately 1,000 exchange offices. NTT East responded by deploying emergency batteries,
emergency power generators and mobile power supply vehicles to provide power. However, some
exchange offices remained inoperable, resulting in the disruption of a total of approximately 1.5
million circuits at maximum in telephone subscriber lines, ISDN and FLET’S Hikari (FTTH) services
as of March 13.
Under these circumstances, NTT East has thus far, with the help of other NTT group companies and
construction companies, mobilized a total of some 6,000 people to make an all-out effort to restore
these services. By 1:00 p.m., March 28 (JST), approximately 95 percent of the exchange offices have
been restored along with the recovery of commercial power supply, leaving 55 dysfunctional exchange
offices and approximately 110 thousand affected circuits remaining to be restored.
Number of circuits with communication service failures
Unit: circuits
Service As of 1:00 p.m., March 28 As of 1:00 p.m., March 13
Telephone subscriber lines 81,500 898,100
ISDN 7,500 108,100
FLET’S Hikari 23,300 512,700
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Total 112,300 1,518,900
Note: Figures exclude failures due to circuit disruptions between customer homes and NTT East exchange offices.
② Status of the impact on exchange offices with discontinued services
The damage and restoration status of the exchange offices with discontinued services (55 buildings) as
of March 28 are as follows.
Degree of damage
Number of
buildings
Method of restoration
Expected
restoration date
A
Only minor damages to buildings,
but power supply facilities are
damaged by flooding, etc.
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Replacement of power
supply facilities,
adjustment of
communication facilities,
replacement of failed parts,
etc.
Mid-next week
B
Significantly damaged relay
transmission lines due to a collapsed
bridge
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In addition to case A,
reconstruction of
transmission lines
(construction of backup
relay routes and re-erection
of poles)
Mid-April
C
Demolished exchange offices and
facilities, significantly damaged relay
transmission lines, etc.
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Construction of exchange
offices, installation of
switchboards,
reconstruction of
transmission lines after
road restoration
Aiming for late
April but may
delay*
D Fukushima Nuclear Power Plant area 9
Once the evacuation order
is lifted, confirm the status
and take any necessary
measures
TBD
* Details will be announced separately once the timing of restoration is confirmed.
Also, if the degree of damage is assessed as “C” and municipal government office buildings are
located within the area of an applicable exchange office, as a general rule, stopgap repair measures
will be implemented within a week and public administration and other important circuits will be
restored (5 buildings).
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Forecasted number of days needed for restoration of services in exchange offices with discontinued
services
Mid-next week Mid-April
End of April
(approximately)*
Unknown
Iwaizumi area
1 exchange
office
1 exchange
office
Miyako area
2 exchange
offices
1 exchange
office
Kamaishi-Kaminakashima
area
2 exchange
offices
1 exchange
office
Iwate
Ofunato area
11 exchange
offices
2 exchange
offices
Kesennuma area
2 exchange
offices
4 exchange
offices
Ishinomaki, Oshika
peninsula area
15 exchange
offices
Miyagi
Sendai-Matsushima area
2 exchange
offices
Fukushima 2 exchange
offices
9 exchange
offices
Total 16 exchange
offices
4 exchange
offices
26 exchange
offices
9 exchange
offices
Note: The end of April is targeted, but there may be a delay depending on the situation. Details will be announced
separately once the timing of restoration is confirmed.
(3) Efforts to restore communication facilities (outdoor facilities)
Telephone poles, communication cables and other facilities outside NTT exchange offices suffered
significant damage due to the earthquake and tsunami. Immediately after the earthquake, it was
difficult to inspect these facilities as restricted areas were set and traffic controls applied, but as these
restrictions were rescinded, NTT East has been confirming the conditions in these areas using
helicopters and other means, and will direct its efforts towards service restoration going forward in
accordance with the damage situation and the reconstruction of the cities.
(4) Organization for restoration, etc.
After the earthquake struck, NTT East established a Disaster Countermeasures Office in its
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headquarters office, as well as Disaster Countermeasure Offices in the stricken prefectures, thus
creating an organizational structure capable of close collaboration 24-hours-a-day. With a team of
approximately 5,000 people, these Disaster Countermeasure Offices then commenced efforts to
understand the extent and nature of the damage and initiate restoration.
Among others, in Iwate, Miyagi and Fukushima, the three prefectures where the damage was the
greatest, a wide-area support structure was built, with staff dispatched from headquarters and other
branch offices, as well as receiving assistance from NTT West and other group companies. Currently,
a team of approximately 6,000 people are handling the restoration efforts.
(To address full restoration of services, it is planned that telecommunication construction companies
will be added to the team to reinforce these efforts going forward.)
(5) Efforts to support the affected people
① Provision of Disaster Emergency Message Dial, etc.
Since the earthquake, NTT East has been providing safety confirmation services “Disaster Emergency
Message Dial 171” and “Disaster Emergency Broadband Message Board (Web 171)” to be used by
those affected by the earthquake. As of 1:00 p.m. on March 28 (JST), “171” has been used
approximately 3.17 million times cumulatively and “Web 171” approximately 0.24 million times
cumulatively.
② Deployment of free public telephones, etc.
To secure a means of communication for people affected by the earthquake, NTT East has installed in
738 locations 2,308 special public telephones that are available for use free of charge (as of 12:00
noon, March 28 (JST)). This accommodation has been implemented in almost all locations requested
by local governments.
Also, NTT East made the existing public telephones in the six prefectures located within the Tohoku
region available for use free of charge immediately after the earthquake. At 7:00 p.m. on March 11
(JST), 122,000 public telephones across the entirety of Eastern Japan were made available for use free
of charge. Currently, following the lifting of call restrictions, public telephones remain free in Iwate,
Miyagi and Fukushima.
③ Waiver of telephone charges, etc.
For customers who were actually unable to use their telephones or broadband services due to the
earthquake, the basic charges for those periods, as well as service relocation costs when moving in to
temporary housing, will be waived and the payment deadline for telephone and other charges will be
extended.
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④ Others
・Installation of free Internet connection stations at evacuation shelters, etc.
Free Internet connection stations have been installed at evacuation shelters in 12 prefectures (138
stations) (of which 63 stations have Wi-Fi environment).
・Taking messages from people in damaged areas
NTT East staff members deliver messages, on behalf of affected people, to their families, and if the
family members are away from home, NTT East registers their messages on the Disaster Emergency
Message Dial on their behalf.
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2. Damage and restoration status of NTT DOCOMO, INC. (“DOCOMO”)
(1) Current status of communication facilities
With regard to base station equipment, the earthquake and tsunami caused disruptions to the
commercial power supply and equipment failure, primarily in the Tohoku and the Kanto Koshinetsu
regions. As of 5:00 p.m. on March 12 (JST), 6,720 stations were inoperable.
DOCOMO, with the help of other NTT group companies and construction companies, mobilized a
total of some 4,000 people to make an all-out effort to restore its communication services. By 2:00
p.m., March 28 (JST), approximately 90 percent of the stations have been restored along with the
recovery of the commercial power supply, leaving 690 stations remaining to be restored.
Many of the base station equipment yet to be restored include those that have suffered entrance circuit
disruptions, submersion and physical damage of equipment, and those that are difficult to access due
to the nuclear power plant incident.
Number of base station equipment with disrupted services
Area FOMA mova Total
Aomori 4 stations
Iwate 220 stations
Miyagi 180 stations
Fukushima 130 stations
Tohoku region
Number of installed
stations
(Approximately
11,000 stations) Tohoku total 540 stations 140 stations 680 stations
Kanto Koshinetsu region 10 stations 1 station 1 station
Total 550 stations 140 stations 690 stations
Note: Actual amounts are shown for figures equal to or less than 20. Figures more than 20 have been rounded to the nearest
ten.
For restoration going forward, DOCOMO has formulated a restoration plan for 375 base station*,
equivalent to approximately 530 base station equipment with disrupted services (FOMA) in the three
prefectures, Iwate, Miyagi and Fukushima. As for the 307 base stations in the Fukushima prefecture,
excluding the 68 stations that are difficult to access due to the nuclear power plant incident,
DOCOMO is endeavoring to restore a total of 248 stations (150 stations by mid-April and another 98
stations by late April) through restoration of transmission lines using optical fiber, micro-wireless
circuits and satellite circuits and utilization of large zone schemes (a method to cover areas normally
covered by multiple stations by utilizing a single station) by installing base stations at mountaintops
and other locations.
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As for the remaining 59 stations, due to delays in restoration from physical damage to mountain areas
and facilities within road tunnels, among other factors, satellite mobile phones and other devices will
be provided at meeting places/centers.
For specific details on the restoration plans, we intend to make the information available on the
“Restoration Area Maps” in early April.
* Base station: A base that has base station equipment installed. There may be instances where there are multiple base
station equipment (2 GHz and 800MHz, etc.) installed on a single base station.
Number of base stations expected to be restored (FOMA) and the expected restoration dates
Unit: base stations
Expected restoration dates
Mid-April Late April After May
Total
Iwate 89 48 47 184
Miyagi 61 28 8 97
Fukushima 0 22 4 26
Total 150 98 59 307
Note: Figures exclude 68 base stations located within a 30 kilometer range from the Fukushima Nuclear Power Plant.
After the earthquake struck, communications traffic increased dramatically and it was difficult for calls
to get through. To address this, DOCOMO implemented maximum capacity restrictions on voice
calls of 80 percent (90 percent in certain areas) around the Tohoku and Kanto regions to ensure that
important communications could go through. In Miyagi prefecture, DOCOMO temporarily
implemented maximum capacity restrictions on packet transmissions of 30 percent immediately after
the earthquake, however, there has been no restrictions since.
With regard to DOCOMO Shops, immediately after the earthquake, 159 out of 195 shops in the
Tohoku region were forced to close temporarily, but as a result of the efforts to reopen quickly, all
shops, other than those in buildings that were severely damaged or those within the evacuation area
around the Fukushima Nuclear Power Plant, have reopened. As of March 28, 21 DOCOMO Shops
still remain closed.
Restoration status to date in the areas that were mainly impacted
・ Ishinomaki/Oshika peninsula area
Service mostly restored in the central part of Ishinomaki-shi and Higashi-Matsushima-shi
Service not yet restored in the eastern parts of Ishinomaki-shi and Onagawa-cho
・ Kesennuma area
Service mostly restored in Kesennuma-shi and the central part of Minami-Sanriku-cho
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・ Sendai-Matsushima area
Service mostly restored in Sendai-shi, Tagajo-shi, Shiogama-shi and Matsushima-cho
・ Ofunato area
Service mostly restored in Ofunato-shi, and the central part of Rikuzen-Takata-shi
・ Miyako area
Service mostly restored in the central part of Miyako-shi
Service not yet restored in the northern coastal regions
・ Iwaizumi area
Service mostly restored in the central part of Iwaizumi-cho
Service not yet restored in the coastal regions
・ Kamaishi-Kaminakashima area
Service mostly restored in Kamaishi-shi and the central part of Otsuchi-cho
Service not yet restored in the surrounding areas of Kamaishi-shi and Otsuchi-cho
(2) Organization for restoration, etc.
Immediately after the earthquake struck, DOCOMO established a Disaster Countermeasures Office in
its headquarters office and the Tohoku Regional Office, thus creating an organizational structure
capable of close collaboration 24-hours-a-day. These Disaster Countermeasure Offices then
commenced efforts to understand the extent and nature of the damage and initiate restoration.
In Iwate, Miyagi and Fukushima, the three prefectures where the damage was the greatest, DOCOMO
headquarters and branch offices, as well as group companies, are cooperating to the utmost in
endeavors to restore services as quickly as possible.
(3) Efforts to support the affected people
① Provision of Disaster Message Board service
To provide people affected by the earthquake and its aftermath with a means of communication,
DOCOMO has been providing a “Disaster Message Board service” since immediately after the
earthquake. In order to enable even more people to use this service as a means of communication
with those affected, the regions eligible to post messages were expanded to cover the entire nation on
March 17, and starting March 18, in addition to posting messages using i-mode, posting of messages
from smartphones was also enabled. As of 12:00 midnight on March 28 (JST), the number of
messages posted reached approximately 3.79 million.
② Addressing areas where mobile phones cannot be used
For areas where mobile phones cannot be used, DOCOMO has deployed approximately 30 mobile
base station vehicles in efforts to secure communications. Further, to secure communication for the
people affected by the earthquake, DOCOMO is renting to local administrative agencies and installing
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at evacuation shelters approximately 870 satellite mobile phones, approximately 1,440 mobile phones
and approximately 180 tablet PCs, and has also established approximately 210 stations where mobile
phones can be recharged for free using multi-chargers, solar chargers and AC adaptors. (As of 1:00
p.m., March 28 (JST))
③ Release of Restoration Area Maps
For Iwate, Miyagi and Fukushima prefectures, which suffered the greatest damage from the
earthquake, “Restoration Area Maps”, which enable one to confirm such details as areas where FOMA
service is available, areas that have been restored or are planning to be restored through the use of
mobile base station vehicles, locations where satellite mobile phone and free recharging services are
available and DOCOMO Shops’ store information, as well as conduct searches using municipality
names, were newly released on March 20. Furthermore, for specific details on the restoration plans,
we intend to make the information available on the Restoration Area Maps in early April.
④ Launch of charity drive website for the affected areas
In order to support the affected areas, DOCOMO launched a website to collect donations from its
customers. The collected contributions will be donated to a specified non-profit corporation, Japan
Platform (the total donations made as of March 28 amounted to 751,315,192 yen).
⑤ Refund of charges
For customers living in the areas where DOCOMO’s communication facilities were unavailable* due
to failures caused by the Tohoku-Pacific Ocean Earthquake, DOCOMO will refund basic monthly fees
for the periods when the service was not available.
* Customers who have subscriber addresses or billing addresses in those areas.
<Donation methods>
By “DOCOMO mobile remittance service” (from March 14)
By purchase of “Charity Content (standby displays)” (from March 14)
By “DOCOMO Points” (from March 19)
By “DCMX” (from March 24)
⑥ Other
Extension of walk-in payment deadline for
charges (extension of approximately one
month)
Payment deadline is already extended for March bills (to
May 2), but DOCOMO will also extend the payment
deadline for April bills to May 31.
Mobile phone repair charges for half the
regular price
Services will be further extended until May 31
(previously until April 11).
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Free data restoring service for soaked
mobile phones
Special discount at time of mobile phone
purchase (maximum of 10,500 yen)
No fee for FOMA card reissuance
Service applications are accepted at DOCOMO Shops
anywhere in Japan.
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3. Damage and restoration status of NTT Communications Corporation (“NTT Com”)
(1) Current status of communication facilities
Due to the earthquake, the relay network and other networks in the Tohoku region were damaged,
affecting telephone and Internet connection services. However, this is gradually recovering as NTT
Com has restored its facilities and has been using other backup cable routes. Meanwhile, services
remain unavailable where access lines and customers’ facilities, etc. have been affected.
Regarding corporate data communication services, such as IP-VPN and e-VLAN, a maximum of
approximately 15,000 circuits in the Tohoku region were not available, but the relay network is now
restored. Due to damaged access lines and customers’ facilities, etc., however, approximately 1,600
circuits are yet to be restored as of March 28.
Submarine cables connecting Japan with the United States and other parts of Asia have been partially*
damaged, but NTT Com has been using other backup cable routes to maintain uninterrupted services,
and there is currently no impact on its overseas communication services (overseas data communication
service, overseas internet, etc.).
The data centers were not affected.
* Damaged submarine cables (sections)
Japan-US (Japan ~ U.S.), APCN2 (Japan ~ China/Korea), China-US (Japan ~ U.S.), PC-1 (Japan ~ U.S.)
(2) Organization for restoration, etc.
Immediately after the earthquake struck, NTT Com established a Disaster Countermeasures Office in
its headquarters office, thus creating an organizational structure capable of close collaboration
24-hours-a-day. The Disaster Countermeasure Office then commenced efforts to understand the
extent and nature of the damage and initiate restoration.
A team of approximately 600 people was formed to handle the restoration efforts.
(3) Efforts to support the affected people
Waiver of charges For customers who were actually unable to use services due to
the earthquake, basic charges, fixed-rate charges, additional
service charges, and other charges will be waived for the
periods when the services were not available.
Free provision of services to Cloud-based hosting “Biz Hosting”, Twitter/Facebook client
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companies/groups that support the affected
people
“CoTweet” and Internet content distribution service “Smart
Content Delivery” will be provided for free.
Free provision of public wireless LAN
service
“HOTSPOT™” and “OCN Hotspot” will be provided for free.
Cooperation with free Internet connection
stations at evacuation shelters
Internet connection service “OCN” will be provided at free
Internet connection stations provided by NTT East at
evacuation shelters.
Acceptance of donations through OCN Collection of donations started through “OCN Pay ON” and
“Pointalk Program” to support those affected by the
Tohoku-Pacific Ocean Earthquake.
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4. Support status of Nippon Telegraph and Telephone West Corporation (“NTT West”)
Immediately after the earthquake struck, telephone calls to some parts of Eastern Japan, primarily the
affected areas, became difficult, but this was resolved by March 12. The day after the incident, NTT
West promptly deployed mobile power-supply vehicles to secure the power supply at communication
facilities, and assisted in setting up special public telephones using portable satellite mobile phone and
other equipment to secure a means of communication for the affected people. At the same time,
NTT West continued to work at on-site surveys and restoration of communication cables, etc. with the
aim of restoring customer circuits. To date, approximately 1,000 employees have provided this
support.
Support for securing communication means in the affected areas and securing power supply at communication
facilities
Transfer of mobile power-supply vehicles
(to secure power supply at communication facilities in the
affected areas)
28 vehicles
* Approximately 280 engineers on-site
Transfer of portable satellite mobile phone equipment 47 devices
* Approximately 320 engineers on-site
Provision of satellite mobile phone handsets
(as contingent means of communication at evacuation
shelters etc.)
Approximately 140 handsets
Provision of terminals for special public telephones
(for special public telephones set up at evacuation
shelters, etc. or in temporary housing)
Approximately 5,100 terminals
* Telephone terminals not requiring
commercial power supply
Support for restoring telephone poles and communication cables, etc. in the affected areas (restoration support
for customer circuits)
Support for restoring customer circuits
(restoration support, primarily in the Iwate area)
Approximately 200 employees (including
employees of cooperating companies)
* Construction vehicles, such as those for
elevated work: 48 vehicles
Logistic support for on-site restoration work team at the
affected areas
(mobile power-supply vehicles/portable satellite
phones/restoration support)
Approximately 150 employees
* Logistic support team at NTT West
headquarters (Osaka) involved with
employees conducting restoration support in
the affected areas
Dispatch of staff for the purpose of coordinating information
with NTT East’s Disaster Countermeasures Office
Approximately 50 employees
* Dispatch of employees who serve as the
contact points when communicating with NTT
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East’s Disaster Countermeasures Office
Free basic charges and installation charges due to relocation
(monetary support to customers who have suffered damage
from the earthquake)
Free basic charges for the periods when
telephones, etc. were not available
– Extension of telephone charge payment
deadlines
– Free installation charges for relocation to
temporary housing, etc. (including moves
from Eastern Japan), and others
* The number of people in the table indicates a gross number of people, including standby workers.
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5. Major initiatives by other group companies
Provision of “FairCast”, which allows schools to contact families all at once
through e-mail, telephone and/or fax, for free to schools in the affected areas.
Provision of a free system for visualizing information collected by each of the
municipalities relating to damage and recovery on a map and utilizing it within
the municipality and releasing it to the residents.
Provision of a free social networking service (SNS) exclusive to the local
government staff for sharing know-how and useful information on recovery
from disasters.
Provision of free cloud service for local governments in the affected areas that
enables the use of business applications.
NTT DATA
Provision of personnel support for “sinsai.info”, a website aimed to provide
logistic support for local rescue by the local volunteers, Japan Self-Defense
Forces, rescue teams from other countries and others.
Commencement of donation collection through “goo donation” to support
those affected by the Tohoku-Pacific Ocean Earthquake.
Launch of a webpage that provides a list of earthquake-related information,
such as assistance for affected people, created using a Q&A service called
“PinQA”, which works in coordination with location information.
NTT Resonant
Provision of “goo messages from evacuation shelters” through which
information on the safety of people affected by the earthquake can be searched
by inputting their names and mobile phone numbers.
For customers who were actually unable to use services due to the earthquake,
waiver of basic charges for the periods when the services were not available.
Provision of Internet connection service “Plala” and video distribution service
“Hikari TV” at the free Internet connection stations provided by NTT East at
evacuation shelters.
NTT Plala
Commencement of donation collection through “Plala” and “Hikari TV” to
support those affected by the Tohoku-Pacific Ocean Earthquake.
For customers who were actually unable to use services due to the earthquake,
waiver of basic charges for the periods when the services were not available.
NTT PC Communications
Provision of “InfoSphere mobile connection service” for free to affected
corporations. Provision of “WebARENA hosting service” for free to
corporations and groups that support those who were affected. Provision of
mobile service for free to affected corporations that use IP-VPN service.
NTT SmartTrade
Commencement of donation collection using electronic money called
“Chocom”.
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NTT NaviSpace Commencement of accepting point donations through a word-of-mouth
ranking site called “Potara”.
NTT IT Provision of a web conference system, “Meeting Plaza”, free of charge for a
limited time.
NTT-ME For customers who were actually unable to use services due to the earthquake,
waiver of basic charges for the periods when the services were not available.
NTT CARD SOLUTION Collection of donations using electronic money “NET CASH” started.
Provision of free public wireless LAN service in the affected areas.
Reporting capability to provide 43 company residences (approx. 3,000 houses)
and 4 gymnasia as living space for affected people upon the government’s
request.
NTT Group
Donation of 1 billion yen.

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