25 January 2012
Datapoint launches Katalyst COREcentre in the Cloud for Contact Optimised customer service
Stand 229, Cloud Expo Europe 2012, 25 – 26 January, London Olympia
Customer centric organisations can now reap the benefits of a fully managed and securely hosted contact optimised contact centre, with Katalyst COREcentre in the Cloud from Datapoint, which launches at Cloud Expo Europe 2012 today. Deployed in conjunction with Datapoint’s critical infrastructure delivery partner, Telehouse, Katalyst COREcentre is a fully configurable contact centre, supplied on a secure Infrastructure-as-a-Service (IaaS) basis.
Katalyst COREcentre delivers all the capabilities of a world-class contact centre, without the CAPEX cost, risk and effort of operating it directly, enabling managers to focus resources upon customers. Available for an affordable monthly cost, Katalyst COREcentre is suited to contact centres with up to 500 seats. Organisations will benefit from reduced operational expenditure support costs and an overall lower total cost of ownership than on-premise infrastructure. Katalyst COREcentre is deployed to users as a private cloud solution, over a secure, resilient wide area network from the Telehouse London data centre.
“Businesses are focusing on the customer service function now more than ever as it becomes critical to deliver a high level of satisfaction and retain profitable customers, and prove itself as a strategic asset to business, comments Gordon Young, General Manager of Katalyst at Datapoint. “Shifting customer service operations to the cloud with Katalyst COREcentre enables contact centres to deliver optimal performance, cost effectively, while coping with the complex inter-dependencies of multiple systems and applications, multiple data silos and broken business processes.”
At the heart of Katalyst COREcentre is Datapoint’s flagship performance management tool, Katalyst, which encompasses the whole contact centre operation, giving managers a complete and detailed overview of every agent, team, campaign, system and application. Katalyst supports business change and enables the contact centre to adapt to different pressures, new campaigns and business goals, while optimising customer contact and maximising capacity.
The contact centre infrastructure underpinning Katalyst COREcentre has been specially created by Datapoint to provide best-in-class functionality by combining the best contact centre technologies from leading providers, including computer-telephony integration, dialler for outbound calls, customer relationship management functionality and an intuitive agent interface.
Katalyst COREcentre is supported by Datapoint’s managed services, which combines over 40 years experience in systems integration with unparalleled contact centre and telecommunications industry knowledge. Through the private wide area network hosted by Telehouse, users will benefit from back-up and business continuity with 100 per cent system availability.
Katalyst COREcentre is available from Datapoint now.
Datapoint at Cloud Expo Europe 2012, 25 – 26 January, London Olympia
Datapoint is inviting delegates to a hands-on demonstration of Katalyst COREcentre in the Cloud on stand 229 at Cloud Expo Europe 2012, which takes place on 25th and 26th January at the National Hall Olympia, London, UK. To arrange a press briefing with Gordon Young, please contact [email protected]
Datapoint is a specialist in enterprise and call centre communications infrastructure and applications. We help our customers to perfect communication – within their enterprise and with their customers. We call this CONTACT-OPTIMISATION™.
Datapoint solutions make it easier for your customers to make sense of your business and enable you to increase customer satisfaction, grow relationships, boost revenues and motivate employees.
Vendor independent, but with strong relationships with the leading communications technology providers, our consultants, technology specialists and systems architects use their experience to help you define and implement solutions to your requirements.
Powered by our unique Katalyst third-generation platform and implemented by our managed services team, these solutions deliver true CONTACT-OPTIMISATION™.
Our geographic footprint extends to serving 550 clients in 41 countries, including responsibility for supporting 5,000 sites in those territories. Globally, Datapoint is a member of the Intelligent Communications Alliance extending our reach to 9,000 locations worldwide.
Our main offices are in Barcelona, Dublin, London, Madrid, Milan, Munich, Paris and Utrecht.
DATAPOINT CONTACT-OPTIMISATION™ – CONTROL | OPTIMISE | TRANSFORM