Datapoint teases contact centre industry with new Cloud service in the lead up to Cloud Expo Europe 2012
Cloud-based customer contact offers businesses the flexibility and scalability to excel in service quality
Contact centres in the Cloud are set to move further in 2012 as organisations try to operate as cost effectively as possible, without compromising customer service as Datapoint prepares to launch its new Cloud offering at Cloud Expo Europe 2012. Visitors to stand 229 at the rapidly growing show, which takes place on 25 and 26 January in London, will get a hands on demonstration of Datapoint’s flagship contact centre application, Katalyst, as well as a preview of the company’s forthcoming Cloud release.
Cloud Expo Europe 2012 delegates visiting the Cloud Innovations Theatre on 26 January at 15.30 will learn how the Cloud facilitates customer contact operation, as General Manager of Katalyst, Gordon Young, takes to the stand. Young will introduce how the next generation of Cloud-based, contact optimised, agile contact centres are enabling organisations to change and transform business processes and infrastructure, whilst maintaining effective customer communications and high levels of customer satisfaction.
“If a customer is let down or disappointed they are much more vocal than if they are happy. However, customer service is one of the first things to be affected during a time of business change or transformation,” comments General Manager of Katalyst, Gordon Young. “Unfortunately many contact centres do not have the agile technology to meet changes swiftly. Cloud-based services and technology enable contact centres of any size to flex and respond to change, as well as peaks and troughs in capacity, but the key is to ensure that the business has a detailed view of each cog in the system and how it is performing against goals. At Cloud Expo Europe 2012, we will show how the most forward thinking organisations are recognising this and achieving significant financial gains to realise the contact centre as the asset it should be.”
Launched in October last year, Katalyst was developed by Datapoint to specifically respond to the four principal issues facing contact centre managers today: managing increasing technical complexity; achieving recognition of the value of the contact centre as a strategic asset; the need for enhanced metrics and better performance measurement; understanding how interdependencies of cause-and-effect and cost-benefit affect contact centre performance.
Katalyst combines Datapoint’s contact centre simulation engine with the market’s only contact centre indexing system, enabling managers to transform their contact centre through sustainable and controlled improvements to operational models, whilst reducing risk and driving growth. Both Katalyst and the new Cloud offering will be available for live demonstration on the Datapoint stand.
Datapoint is exhibiting on stand 229 at Cloud Expo Europe 2012, which takes place on 25th and 26th January at the National Hall Olympia, London, UK. To arrange a briefing with Gordon Young, please contact firstname.lastname@example.org or call 020 7388 9988.
Datapoint is a specialist in enterprise and call centre communications infrastructure and applications. We help our customers to perfect communication – within their enterprise and with their customers. We call this CONTACT-OPTIMISATION™.
Datapoint solutions make it easier for your customers to make sense of your business and enable you to increase customer satisfaction, grow relationships, boost revenues and motivate employees.
Vendor independent, but with strong relationships with the leading communications technology providers, our consultants, technology specialists and systems architects use their experience to help you define and implement solutions to your requirements.
Powered by our unique Katalyst third-generation platform and implemented by our managed services team, these solutions deliver true CONTACT-OPTIMISATION™.
Our geographic footprint extends to serving 550 clients in 41 countries, including responsibility for supporting 5,000 sites in those territories. Globally, Datapoint is a member of the Intelligent Communications Alliance extending our reach to 9,000 locations worldwide.
Our main offices are in Barcelona, Dublin, London, Madrid, Milan, Munich, Paris and Utrecht.
DATAPOINT CONTACT-OPTIMISATION™ – CONTROL | OPTIMISE | TRANSFORM