Digicel Selects Mobilethink to Improve Customer Experience |
Leading communications provider implements Spirent technology to increase adoption of smart devices and improve usage across the Caribbean, Central America, and Asia Pacific |
Crawley, UK – February 17, 2015 – Spirent Communications’ mobile device intelligence business unit, Mobilethink announced today that complete communications and entertainment provider, Digicel, has selected its Device Guides solution to improve service and value propositions. The solution has been deployed in call centres, select retail stores and online to help customers resolve the most common mobile device support issues, increase uptake of more services and improve customer satisfaction with their phones and tablets.
“With our commitment to delivering best value, best network and best service to customers across the globe, we are constantly implementing new ways to improve our customer satisfaction; the Mobilethink Device Guides will contribute to this,” said Kerri-Ann Mitchell, head of market programmes at Digicel Group. “The solution is intuitive and easy to understand and we believe it can help to maximise the potential of our device base.”
For more information visit: http://mobilethink.com/products/device-guides/ |
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