eircom Business partners with MDS to roll out Managed Business Support System solution


Integrated managed service solution – a critical element for the rollout of eircom Business’s mobile services to government, enterprise and SME customers


23 April, 2013, Warrington, UK: MDS today announces that eircom Business has successfully deployed its next-generation Managed Business Support System (BSS) solution, as Ireland’s largest telecommunications operator widens its offering for the business and government sectors.


The partnership is an agreement for MDS to provide eircom Business with a revenue and customer management solution which provides infrastructure and hosting services, as well as systems and application management, based on MDS’s industry-leading managed services model.


Delivered as an integrated managed service, the MDS Managed BSS solution includes a Spend Analytics module as part of a platform from which eircom can enable a single-view of customer care and billing across its range of services.

The deployment supports eircom Business’s strategy to broaden solutions and services to government, enterprise and SME sectors. Gary Disley, Marketing Director, eircom Business commented “When it came to the development of our mobile services, speed to market was a critical factor for us, both in terms of BSS solution deployment and ability to offer new services. Implementing a solution that supports our growth goal and aims without compromising speed and simplicity was our top priority. The deployment of MDS’s Managed BSS solution has been smooth with its combination of technology, processes and managed services and we are already starting to see strong results.”


Matt Hooper, Chief Marketing Officer of MDS, commented: “At all stages of our relationship, MDS and eircom Business have worked collaboratively to establish a solution that will facilitate eircom Business’s plans for expansion and growth. MDS’s proven managed service expertise enables eircom Business to focus on maximising new market opportunities and optimising customer care interactions to the highest standards, while we focus on the application, infrastructure and process management. We look forward to partnering with eircom Business on this journey.”


MDS’s Managed BSS solution utilises its CMP technology which offers a unified view of customers and products, enabling a single point of contact and consolidated invoicing, and a unified process reporting function for integrated customer management. CMP’s ability to manage high volumes and complexity of service offerings, through flexibility to configure and facilitate the rapid introduction of new services, is seen as key in serving increasingly complex next-generation telecoms markets.



About MDS


MDS provides agile, scalable and assured managed revenue and customer management solutions for telecoms and IT service providers to profitably grow revenue and effectively serve the most complex customer bases, in particular the business and virtual network operator markets.

MDS empowers service providers to monetise, price, launch and bill any product and service, rapidly, accurately and at a low total cost of ownership, helping providers to better understand and enhance the experience of their customers.

Headquartered in the UK, MDS managed BSS solutions support millions of subscribers with customers including BT, Gogo, Telefónica UK, and Vodafone.

For more information please visit http://www.mdscem.com/



About eircom

eircom is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately 2 million customers. eircom has the most extensive telecommunications network in Ireland both in terms of capacity and geographic reach. The Group provides a comprehensive range of advanced voice, data and broadband services to the residential, small business, enterprise and government markets. Our mobile division operates under the Meteor and eMobile brands.