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Ericsson (SE) – Ericsson’s OSS/BSS suite to power better customer experiences for STC subscribers

by david.nunes

Ericsson’s OSS/BSS suite to power better customer experiences for STC subscribers


  • Extensive operations support system/business support system (OSS/BSS) deal provides STC with latest software innovations, features and services
  • STC subscribers to enjoy improved customer experiences through differentiation possibilities
  • Follows long-standing partnership between Ericsson and STC, representing the company’s largest OSS/BSS deal to date in the Middle East

Ericsson (NASDAQ: ERIC) and STC, Saudi Arabia, have signed an extensive operations support system/business support system (OSS/BSS) deal that provides seamless  access to  the latest Ericsson software innovations, features and services. As a result of the agreement, STC can deliver an improved customer experience to its mobile subscribers. Through the unique Ericsson solution which integrates Policy and Charging, STC will have a full policy control solution to offer differentiated experiences to customers, with optimized operations and total cost of ownership.

STC will gain access to ongoing Ericsson product releases and performance enhancements, future-proofing investments while staying up to date with market and technology transformation trends.  STC stands to benefit from improved business agility, and lower costs increasing business and operational efficiency.

The deal includes a range of Ericsson products, including Ericsson Charging System, Mobile Broadband Charging, Multi Mediation, Session Border Gateway, Service-Aware Policy Controller, Composition Engine, Catalog Manager, Order Care and Multiservice Delivery Platform.

Services provided by Ericsson under the agreement include solution design, project management, technology consultancy, service enablement, business configuration, development and customization, solution integration and verification, and load testing and acceptance.

Eng. Nasser Sulaiman Al Nasser, Senior Vice President of Technology and Operations, STC, says: “We will now be able to monetize the unique and dynamic capabilities of the Ericsson OSS/BSS installed base with seamless access to new product releases, features and enhancements. We will benefit from Ericsson’s global experience to meet the personalized and rapidly changing requirements of the digital marketplace, and look forward to a thriving collaboration with Ericsson.”

Ali Eid, Head of Ericsson Saudi Arabia, says: “This is Ericsson’s largest regional deal so far in OSS/BSS. We have had a continuous and successful partnership with STC in the OSS/BSS domain since 2005 and this deal marks another significant milestone that strengthens our partnership

“We will continue to be STC’s trusted day-to-day business partner, and are reinforcing our commitment to remaining at the forefront of ICT in the Middle East with our proven capabilities in OSS/BSS software and systems integration.”

Operators must become agile as they support services across networks, offer a range of plans and push the limits of innovation. Ericsson helps customers meet changing demands with a comprehensive, unified OSS and BSS product suite that combines business, IT and network capabilities.

Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and create a more sustainable future.

Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2015 were SEK 246.9 billion (USD 29.4 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


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