Fourworkx Partners with Shinetech Software Inc. to Launch New Forecasting Solution
— Fourworkx turned to Shinetech for development expertise to create a new, efficient data management system to be used by contact centers of all sizes
NEW YORK, LONDON and BEIJING, Oct. 1, 2014 – Shinetech Software Inc., a leading agile application development outsourcing provider, recently partnered with Fourworkx, a cloud-based workforce management solutions provider, to help turn its data management system into a cross-functional, cloud-based program that could forecast workload and staffing needs for the customer service industry.
“Fourworkx had a vision for developing the perfect solution for its customers, and they turned to Shinetech for help,” said John Vanderpool, Senior Vice President of Global Operations. “Our team worked closely with Fourworkx to create the product roadmap and deliver the solution. We’ve now worked together to release Version 1.2, and look forward to continuing to collaborate with our clients at Fourworkx.”
The new web-based forecasting software’s highly sophisticated algorithms enable its users to generate forecasts with a high percentage of accuracy in minutes instead of hours. The solution utilizes data to optimize the workload forecast by applying advanced statistical methods specifically for customer service organizations. The easy-to-use system saves companies approximately €100,000 per year.
“Thanks to Shinetech, we were able to turn our vision into a reality,” said Taco Jansen, CEO of Fourworkx. “The solution has already made a tremendous impact on our business, and we look forward to continuing to release new versions and improving upon our solution in the future.”
To read the full case study, please visit www.shinetechchina.com.
About Shinetech Software, Inc.
Shinetech Software is a global leader in providing application development outsourcing, testing, systems integration and solution delivery services from cost-competitive, highly skilled operations centers in China. During the past 13 years, Shinetech has accumulated extensive experience in the financial, manufacturing, healthcare, telecommunications, media, software, government, energy, education, e-commerce, and online gaming sectors. Our experience with various technologies and industries enables us to successfully adapt to our clients’ diverse needs, ensuring successful project execution. Shinetech is also recognized as a leader in Agile development, leveraging Scrum and XP expertise. Headquartered in New York, London and Beijing, the company also has offices in Shanghai and Suzhou and development centers in several major cities. To learn more, visit www.shinetechchina.com.
About Fourworkx
Developing web based forecasting software for the customer service industry was the initial reason Fourworkx was started. Given the positive reactions of our customers, the ambitions have grown and we are now working on other interesting workforce management solutions in the cloud. Our interest in building software solutions from scratch, combined with our knowledge of Agile software development has resulted in an additional service, developing software for third parties.
Fourworkx was founded in 2012 by four independent consultants, each with over 10 years of experience in customer service and specialized in Workforce Management. With their products, Fourworkx wants to deliver a sustainable contribution to the optimization of their customer’s
