Fujitsu wins new field services contract with Virgin Media
Fujitsu further develops its successful relationship with Virgin Media
London, 9 March 2011 – Fujitsu today announced it will support Virgin Media in its residential and business service installations and help provide engineering services. The multi-year contract begins this month, with Fujitsu’s Transition Team ensuring a seamless integration of Fujitsu services over the coming weeks.
Fujitsu is playing an integral part in Virgin Media’s commitment to a great customer experience throughout the ‘join journey’ and beyond. Fujitsu technicians will work in partnership with Virgin Media to deliver an outstanding installation experience to customers in Scotland, North East England and Northern Ireland. Fujitsu will also help Virgin Media to streamline its post-install operational processes by providing residential and network engineering support.
The new contract further deepens Fujitsu’s current successful relationship with Virgin Media, having already supplied residential and network engineering and business installation services as well as providing cabinet and business Customer Premises Equipment (CPE) solutions.
Andy Stevenson, chief executive officer, Fujitsu Telecommunications Europe Limited, said “Fujitsu is delighted to have been able to respond to Virgin Media’s requirements with a compelling and competitive proposal. We have a proven track record with Virgin Media, providing innovative and efficient solutions, and this further strengthens our relationship. With the signing of this contract we are looking forward to developing our partnership by delivering this service platform more effectively and efficiently for the benefit of Virgin Media’s customers.”
Paul Buttery, chief customer and networks officer at Virgin Media, said “This is one of the largest operational transformations we’ve undertaken with our field partners and we’re looking forward to Fujitsu’s support in delivering an outstanding customer experience. We’re continually improving our services and our field partners help us deliver a great experience by contributing core expertise and a real understanding of the Virgin Media brand.”
Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010. For more information, please see: www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: www.uk.fujitsu.com
For further information contact:
James De Vile Graham Goulden
Harvard PR Fujitsu UK and Ireland
Tel: + 44 (0) 20 7861 2832 Tel: + 44 (0) 843 354 9568
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