Alcatel-Lucent’s Proactive Services to enable Telkomsel, Indonesia’s largest mobile provider, to identify and optimize network performance to improve service quality, monitor network performance and to ensure network reliability.
Paris, December 4, 2012 — Alcatel-Lucent (Euronext Paris and NYSE: ALU) is providing proactive monitoring for the optical network of Telkomsel, Indonesia’s largest mobile service provider, to ensure the delivery of the best cellular communication experiences to more than 121 million customers it serves.
Alcatel-Lucent’s suite of Proactive Services predict, prevent, and prioritize network issues, enabling Telkomsel to allocate resources to guarantee network availability and ensure uninterrupted service. This will enable Telkomsel to define key performance indicators based on industry benchmarks to provide optimum performance and reporting.
Alex J. Sinaga, the President Director of Telkomsel said: “Telkomsel understands the importance of a proactive approach for managing network performance so as to maintain customer satisfaction.”
The initial agreement between Telkomsel and Alcatel-Lucent focuses on proactive monitoring of the optical communications network that Telkomsel uses for the transport of data services such as video, high-speed Internet access and other applications. The agreement’s scope also provides coverage for third party optical equipment in the network.
Bobby Rasyidin, the President Director of Alcatel-Lucent Indonesia said: “Telkomsel has recognized the valuable return on investment that Alcatel-Lucent’s Proactive Services provide in terms of customer satisfaction. Our solution provides efficient and effective measurement of service quality, enabling the system to recommend actions to Telkomsel to ensure their services remain best-in-class.”
Telkomsel is the fiftieth in a growing list of service providers selecting Alcatel-Lucent’s Proactive Services portfolio, which includes performance management tools developed by Bell Labs that enable service providers to continually monitor their fixed or mobile networks. These tools are used by dedicated experts at Alcatel-Lucent to help service providers actively address issues before they escalate into major operational concerns.
About Telkomsel (www.telkomsel.com)
Telkomsel has deployed 51.006 BTS that covers about 98% of the population in Indonesia. As the 7th largest cellular operator in the world in terms of customer base, Telkomsel is the market leader in the telecommunication industry in Indonesia, which is now believed to have served more than 122 million customers. In the effort to lead the development of cellular telecommunication industry in Indonesia and embark on the new era of broadband mobile service, Telkomsel has consistently implemented the 3G, HSDPA, HSPA+ technology roadmap, as well as the Long Term Evolution (LTE) technology trial. In order to help serve customers’ need, Telkomsel is now supported by 24-hour call centre access and 430 service centres spread across Indonesia.