Globe selects Clarity OSS for Next Generation Network
Unified OSS helps Philippines Operator rapidly deploy and assure the quality of next generation networks and services
Sydney, Australia: 10 July 2012 – Clarity, the award-winning provider of unified solutions designed to simplify the operations of communication service providers, today announced that the next phase of its program for Globe Telecom has commenced. The latest project provides network discovery, alarms, performance and provisioning capabilities for the Globe next generation network which includes HSPA+ and LTE networks.
Globe has already deployed the Clarity OSS as part of its integrated Network Operations Centre (NOC) to manage its wireless and fixed networks, and provide a superior customer experience for its products and services.
In this latest initiative, Globe is undertaking a transformational upgrade of its mobile and fixed core, transmission, facilities and wireless networks. The Clarity OSS project includes enhancements and configuration for new network models and business processes.
An automated network discovery and verification processes will be used to ensure that network inventory records have a very high degree of accuracy. This means Globe can quickly make the enhanced network available for their customers use. Business process improvements are also being implemented to improve provisioning timeframes, monitor network performance and reinforce compliance to Service Level Agreements.
“Providing a superior customer experience whilst supporting rapidly growing data usage are the business drivers for investment in our new networks” said Robert Tan, Chief Technology Adviser at Globe. “As we move towards market differentiation and dealing with customers in a more personalized manner, we need to have accurate network inventory so we can proactively track network performance and optimize our investment for better customer experience.”
Jon Newbery, Chief Executive Officer at Clarity, added: “Worldwide, we are seeing data usage growing at a phenomenal rate; however revenue growth from this uptake is growing at a much slower rate. Industry leading operators are investing strategically in systems that help them maximize revenue from their new networks. By deploying networks faster, revenue is generated earlier, and by providing superior service quality, operators can build an enviable level of customer loyalty.”
About Clarity
Clarity enables its customers to simplify their operations with a unified operational management solution. Clarity provides an integrated, modular solution to optimize and automate core operational processes to manage network build and movements, develop and sell next generation products, and deliver and assure the quality of customer services.
Clarity solutions provide the lowest total cost of ownership using embedded best practices and process-driven workflow to reduce the complexity, risk and cost of operations. Clarity empowers its customers to generate and protect revenue and enhance the complete customer experience. With over 40 Telecom customers worldwide, Clarity solutions currently help companies around the world manage over 500 million subscribers.
Established in 1994, Clarity has offices worldwide. For more information, please visit www.clarity.com.
Globe Telecom is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet and managed services. Its principals are Ayala Corporation and Singapore Telecom who are acknowledged industry leaders in the country and in the region. For more information, visit www.globe.com.ph. Follow us on Twitter: http://twitter.com/talk2Globe and Facebook: http://facebook.com/GlobePH.
