Beirut, Lebanon, April 30th 2013, Astellia, a leading provider of mobile network and customer experience monitoring solutions, announced that it will provide Zain, the leading telecommunications company in Kuwait, with increased network and traffic visibility to increase the quality experienced by their 2 million mobile subscribers.
Astellia’s end-to-end monitoring solution will collect signaling and user plane data from the network core to the edge to detect any capacity bottlenecks, determine data usage and enable faster resolution of network and service issues before they impact the customer experience. The solution will therefore be used by Zain’s NOC engineers, marketing teams and performance management.
Furthermore, Zain Kuwait will be happy to cooperate with the dedicated on-site Astellia experts to help them take full advantage of the installed solution. Thanks to their telecom expertise and sharing of best practices Astellia’s experts will ensure real skill transfer, increased efficiency and hence faster quality improvements.
“Providing an experience that caters to every customer’s needs is vital to Zain’s sustainability in an increasingly competitive industry. Our customers want an overall better experience than they can get elsewhere. That is why we aim to be the frontrunner in network quality, leading to maximum customer satisfaction and reduced levels of churn. Astellia is clearly partnering with us to deliver these strategic priorities.” said Hani EL Kukun COO at Zain Kuwait.
“Due to the increasing complexity of multi-technology mobile networks it becomes more and more important to gain visibility and control of the network and to provide a holistic picture of the customer experience. Astellia is honored to accompany Zain Kuwait in its mission in providing a consistent enjoyable experience to their subscribers.” comments Ali Wansa, Managing Director Middle East at Astellia.
About Astellia – www.astellia.com
Astellia is a leading provider of mobile network and customer experience monitoring solutions for the optimization of QoS and QoE. Astellia’s vendor independent probe-based monitoring solution covers end-to-end 2G, 3G and 4G LTE networks from radio access to the core.Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 200 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.
For more information: www.astellia.com
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