Geo Networks implements EXFO’s Network Quality Management System
Geo selects EXFO’s NQMSfiber system to maintain and manage its market leading service level agreements (SLAs) with current and future customers
London, 3 December 2013: Geo Networks Ltd (Geo), the leading provider of dedicated fibre networks, today announced the implementation of EXFO Inc. (NASDAQ: EXFO, TSX: EXF) NQMSfiber system to centrally manage its national optical fibre network.
The new, bespoke ‘Network Quality Management System’ (NQMS) replaces Geo’s current RFTS (remote fibre test system), providing enhanced monitoring, testing and reporting functionalities.
“We already had a pretty robust 24×7 monitoring system across our high capacity, fibre network,” said Graham Leach, Geo’s Chief Operating Officer (COO). “But with the continual growth of our physical infrastructure, including our new subsea cable routes between the UK & Ireland, and our commitment to delivering against our aggressive fibre fix SLAs, decided it was time to invest in a more sophisticated solution.”
EXFO’s NQMSfiber will enable Magdalene, Geo’s strategic service partner who manages the customer NOC facility, to effectively monitor and analyse Geo’s customers’ fibre as well as key dark fibres across the network. It allows quicker and more frequent testing, enhanced ability in determining the exact location and nature of faults and pre-emptive identification of fibre degradation.
“Customers are at the heart of everything Geo does,” continued Leach, “and we constantly strive to provide them with, not only an exceptional fibre optic network solution, but proactive and responsive management of their critical networks. By selecting EXFO’s NQMSfiber solution we will be able to identify and respond to potential outages before our customers are affected.”
Anthony Crane, Managing Director of Magdalene added: “The quality of the Magdalene network operations service is underpinned by the capability of the tools that our NOC engineers have at their disposal. The EXFO NQMSfiber significantly enhances our ability to monitor, predict, prevent and react to Geo fibre network issues. This tool provides a higher level of analytic data and also integrates into our current systems. This enhances our service delivery performance in both preventative and reactive scenarios, having a direct positive impact on the end customer service.”
Geo selected EXFO based on its professionalism, flexible approach and ability to overcome some real-life deployment challenges.
“NQMSfiber’s flexibility allows Geo to continue using its current mapping solution, but it could ‘retro-upgrade’ in the future, should it decide to move to a third-party application, thus future-proofing its system,” says Jon Bradley, Vice President of Sales in the EMEA Region at EXFO. “That future-proofing and the Learning Phase (to reduce false alarms) and Reporting Tool features, they give Geo statistical data for each customer in relation to its SLA performance, all proved to be major selling points for EXFO.”
For more information about the NQMSfiber network testing and monitoring system, please visit www.EXFO.com.
About Geo Networks
Geo is the only company in the UK to focus solely on the design, build and operation of bespoke dedicated fibre network solutions. Geo’s revolutionary and flexible approach means that for the first time, organisations can own and control their networks, ensuring that security, high bandwidth and resilience are guaranteed. By allowing its customers to directly own and control the underlying optical fibre that is at the heart of their data network, Geo is the only truly open access network provider in the UK. It provides an extensive range of solutions including fully managed networks, dark fibre and co-location services. Geo enables network solutions in the London area and throughout the UK with onward connectivity to Ireland through the newest diverse optical fibre subsea system, the East-West Ring. Customers include media companies, service providers, major banks, carriers, data centres and gaming organisations. Geo won ‘Fixed Network Infrastructure Innovation’ in the GTB Innovation Awards 2013 and ‘IT Vendor of the Year’ in the 2012 eGR B2B Awards, was a finalist in the 2011 UK Customer Experience Awards, listed in the Deloitte Technology Fast 50 list for 2011 and Geo was also shortlisted for the 2010 Sunday Times Tech Track 100: Barclays Corporate Performance Excellence Award. Visit www.geo-uk.net or follow @geonetworks for more information.
Magdalene is at the forefront of the provision of vendor agnostic services which embrace all phases of the network lifecycle. Our deep experience in developing service concepts to meet specific network needs, allows our customers the freedom to focus attention on their core activities and target their own resources to bring best benefit to their business. As a truly independent organisation Magdalene is in the position to support all vendors and all mainstream technologies. Magdalene provide the full range of network build and in-life support services to the UK&I fixed and mobile telco markets. From our carrier-class NOC facilities we support over 100 contracts for the provision of essential network operations and field maintenance service committing to a 2-hour to site SLA across the UK. This infrastructure enables Magdalene to provide a full suite of bespoke managed services to our OEM and carrier partners. Visit www.magdalene.co.uk for more information.
Listed on the NASDAQ and TSX stock exchanges, EXFO is among the leading providers of next-generation test and service assurance solutions for wireline and wireless network operators and equipment manufacturers in the global telecommunications industry. The company offers innovative solutions for the development, installation, management and maintenance of converged, IP fixed and mobile networks—from the core to the edge. Key technologies supported include 3G, 4G/LTE, IMS, Ethernet, OTN, FTTx, VDSL2, ADSL2+ and various optical technologies accounting for more than 35% of the portable fibre-optic test market. EXFO has a staff of approximately 1600 people in 25 countries, supporting more than 2000 customers worldwide. For more information, visit www.EXFO.com and follow us on the EXFO Blog, Twitter, LinkedIn, Facebook, Google+ and YouTube.