Global investment firm The Gores Group invests in Natterbox, a leading provider of voice intelligence services
LONDON, UK, 20 January 2014 – Natterbox, a UK company specialising in mobile and voice intelligence, has secured investment to accelerate its rapid international expansion from leading private equity firm, The Gores Group.
Natterbox empowers businesses to improve their sales effectiveness, enhance business agility and mitigate risk through its proven value-added cloud voice services including call recording and CRM integration.
Its mobile voice recording product offers effective compliance with the growing global regulations in the financial services sector. Natterbox has partnered with Etrali Trading Solutions in order to service financial institutions worldwide and has a current client list that includes the world’s largest top-tier banks. In addition, Natterbox uniquely integrates voice from mobile call activity, including recordings, automatically with CRM systems such as Salesforce.com. This integration allows businesses to maximise employee effectiveness and productivity while alleviating the stress of growing revenues and customers.
Neil Hammerton, CEO of Natterbox, said, “Voice services have lacked innovation due to restrictions from on-premise services for many years. Natterbox has broken away from traditional communications to transform how businesses communicate whether we are delivering voice intelligence automatically to a CRM system or making a top-tier bank compliant with global regulations to record mobile calls. The Gores Group has an exceptional track record and this investment is an incredible opportunity to accelerate the scale and speed of our growth. This investment combined with Etrali Trading Solutions’ existing local support and sales enablement in the UK, USA, Nordics and APAC positions Natterbox to maximise the market growth opportunity globally in 2014.”
“Natterbox is a leader in cloud-based voice services and is capitalising on the significant growing demand for value-added services,” said Jon Gimbel, Principal of The Gores Group. “We were impressed with its position in the market, its relationship with its customers and the diverse expansion opportunities that Natterbox’s unique voice platform facilitates and are excited about investing behind the proven Natterbox team.”
Lionel Grosclaude, CEO of Etrali Trading Solutions added, “The Gores Group’s investment in Natterbox, the leader in mobile voice recording, has strengthened our strategic partner and provides the necessary capital to enable faster global deployment and future products and enhancements. Natterbox’s technology will be integrated into the Etrali Trading Solutions services platform creating the first regulatory compliance solution to offer mobile and fixed recording, archiving and analytics services via our private cloud.”
Aquaa Partners acted as exclusive financial adviser to Natterbox on the transaction.
About Natterbox
Natterbox is a cloud-based voice services provider that is setting the trend in how businesses use voice to operate and communicate. Natterbox specialises in integrating voice, mobile and landline telephony, with major business platforms such as Salesforce CRM, to personalise the caller experience. Natterbox is a leader in effective network-based compliant mobile voice recording for financial institutions worldwide. It specialises in cloud-based voice services that require no software or hardware to download or install. Natterbox is a global operation headquartered in Bank, London. www.natterbox.com.
About Etrali
Etrali Trading Solutions is a leading provider of innovative unified communications solutions and services, which empower business transformation and meet changing market requirements, for the trading communities. Employing over 450 people in major financial centres, the company is supported by a global partner network of distributors in 50 countries offering customers round the clock service. Founded in 1965, Etrali Trading Solutions was acquired by The Gores Group, a private equity firm in 2013. With longstanding experience in the trading industry, the company brings innovative solutions and the highest quality services focusing on building long-term partnerships with customers. It provides optimised solutions over its dedicated trading network to a community of more than 2,000 network member organisations, encompassing buy-side and sell-side institutions and trading venues. Etrali Trading Solutions also offers state of the art, flexible, unified voice trading solutions and compliance products including mobile recording and business continuity capabilities. Its next generation, award winning Open Trade turrets feature programmable user interfaces, touchscreens and instant messaging. www.etrali.com.
About The Gores Group
The Gores Group, LLC is a global investment firm focused on acquiring controlling interests in mature and growing businesses which can benefit from the firm’s operating experience and flexible capital base. The firm combines the operational expertise and detailed due diligence capabilities of a strategic buyer with the seasoned M&A team of a traditional financial buyer. The Gores Group, which was founded in 1987 by Alec E. Gores, has become a leading investor having demonstrated over time a reliable track record of creating substantial value in its portfolio companies alongside management. Headquartered in Los Angeles, The Gores Group maintains offices in Boulder, CO, and London. For more information, please visit www.gores.com.
