HanseMerkur selected as finalist with BPM project in Global Awards for Excellence in BPM & Workflow
inubit BPM reduces times for claims processing within insurance company which results in almost 1 million Euro cost savings per year
Berlin, November 24, 2011 – Global Awards for Excellence in BPM & Workflow has announced their finalists for the year 2011. Among them is HanseMerkur, a German insurance company that was nominated by inubit AG, the Berlin based leading provider of holistic Business Process Management software. The goal of the BPM project within HanseMerkur was to raise the degree of automation in claims processing to absorb an annual increase in gross revenue by 10-15% with an equal increase in claims, as well as to relieve clerks of simple routine tasks. With the automation claims processing time could be reduced from an average 2 weeks in the past to a few hours, an equivalent of € 0.75 million in cost savings per year and rising.
The objective of the project was to implement a process-oriented architecture including the standardization and improvement of user interface ergonomics. The motivation for this project sprang from the huge growth HanseMerkur was experiencing. With attractive products and clever marketing, new products could successfully be placed in the market thus considerably increasing the customer and contract portfolio. The aim was to handle the additional claims settlement processes with the existing work force at even higher quality. This required automation of as many process steps as possible, such as verifications against the portfolio management system to ensure coverage. A decision management component based on Visual Rules by Bosch Software Innovations ensures human intervention when necessary, i.e. if data is missing or unclear.
The annual increase in gross revenue could be absorbed by automated claims processes, which meant that the number of experts needed for processing was almost stable. This is an equivalent of € 0.75 million in cost savings per year and rising. In addition, the implementation of a rules engine for regulatory rules resulted in an increase of 1% in claims rejection or over € 1.65 million per year and growing.
As a result of the BPM project, claims processing time could be reduced from an average 2 weeks in the past to a few hours. The new automated process frees claims experts from routine tasks and lets them work on unclear or complex cases. On the other hand, simple tasks as obtaining missing data or correcting errors can now easily be diverted to less qualified personnel.
The HanseMerkur Group has developed into a modern, nationally operating insurance group with more than 1,794 employees and independent agency owners, with € 1,113 million of contributions received and investments of € 4,045.5 million. Growth is being driven mainly by the main business area, health insurance, with premiums of € 807.3 million collected. With 31,427 new customers in comprehensive health insurance, 2010 again saw record growth in the company’s history. HanseMerkur Krankenversicherung AG also provides supplementary cover to 38,505 persons with statutory health insurance, bringing the total number of privately insured HanseMerkur customers to 1.3 million at the end of 2010.
inubit AG is a leading provider of holistic process management solutions. From the inubit Suite as the technological backbone, to BPM methodology and a wide range of services, inubit supports companies in all phases of business process management. To achieve sustainable results, inubit merges the requirements from IT and business departments and implements them in continuously applicable products and solutions with a good price-performance ratio. inubit is present in over 10 countries with its regional companies and local partnerships and has more than 450 customers worldwide. Since October 2011, inubit AG has been a company of the Bosch Group.
About Global Awards for Excellence in BPM and Workflow
Co-sponsored by WfMC and BPM.com and now in their 18th year, the prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives Gold and Silver Awards as merited. Regional Finalists were selected by a panel of judges drawn from the sponsors; more details on case study requirements can be found online at www.bpmf.org. Finalists receive additional recognition by having their case studies published in the annual edition of BPM Excellence in Practice by Future Strategies Inc. Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual Global Awards for Excellence in BPM and Workflow. The Awards program is managed by www.futstrat.com
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