25th July 2011
High acceptance for Live Manual™ new online Genesys training support service at Genesys Workforce Management User Group Forum
ProtoCall One the leading contact centre consultancy and systems integrator reported exceptional interest for its Live Manual™ online Genesys training support service with over half (58%) of companies present at the company’s recent Genesys Workforce Management User Group forum registering for the service.
Live Manual™ is an exclusive service designed for Genesys users. Developed to address the period following basic training – when the user goes ‘live’ on their Genesys application – Live Manual™ is an advice and mentoring service designed to give users easy access to the latest ‘how to’, ROI, and best practice guidance on their Genesys software application platform.
Andy Turner, solutions director at ProtoCall One said “we are delighted that so many contact centre leaders at the event instantly understood the value of the Live Manual™ service to their Genesys-based contact centre estate by registering their subscription details. This is a clear indication that a need exists for innovative training services harnessing the web, working in concert with traditional methods.”
From a survey of delegates taken at the event over one in three (37%) reported using third-party training services. And, just over one in five (21%) reported currently using externally sourced web-based training services, like ProtoCall One Live Manual™, This fact, along with the service take-up on the day, confirms this as an area for growth.
The poll was carried out at the recent ProtoCall One Genesys Workforce Management user group forum. Now in its third year this popular bi-annual, event is exclusively for Genesys contact centre leaders, and those considering adopting or migrating to a Genesys-based contact centre platform.
Click here to register to attend the next ProtoCall One Genesys Workforce Management User Group Forum taking place on 1st December 2011.
About ProtoCall One
ProtoCall One is a leading contact centre consultancy and systems integrator, specialising in multi-channel communications, virtual contact centres and workforce optimisation. The company provides solutions to help businesses improve how they connect with their customers across multiple contact channels such as email, web chat, SMS and social media.
ProtoCall One helps contact centre operations to improve customer experience; set and manage agent efficiency and effectiveness KPIs; optimise proactive outbound productivity; and use social media communications to engage in positive customer dialogue.
In addition, ProtoCall One helps operators implement virtual contact centres; integrate home agents; fully exploit self-service and proactively reduce call volumes. ProtoCall One also assists companies to implement best practice in contact centres enabling them to win industry awards. At a higher level, ProtoCall One works with contact centre operations heads to benchmark current performance and build business cases for future technology investment.
The company is regarded as the UK’s leading Genesys solutions expert. It delivers innovative solutions for major UK and global organisations, both direct and working alongside systems integration partners including BT and Cable & Wireless Worldwide. The company supports global customers from its offices in Buckinghamshire, UK and Sydney, Australia. For more information, please visit www.pc-1.co.uk
ProtoCall One sales enquiries:
Jason Sparks, commercial director, ProtoCall One
Tel: +44 (0)7966 076585. Email: [email protected]
ProtoCall One marketing enquiries:
Rob Sherwin, head of marketing, ProtoCall One
Tel: +44 (0) 07765 231023. Email: [email protected]