Hitachi Consulting UK to Deliver Change Management Programme
for UK’s National Air Traffic Services
Change Management Programme expected to pave way for UK transport sector’s biggest cloud-based infrastructure, delivering £9 million savings and greater accessibility and mobility for staff
LONDON, UK — April 2012 — Hitachi Consulting UK today announced the successful completion of the IT groundwork for a major Change Management project for NATS, the UK’s leading air traffic solutions company, known internally as Our Future Workspace. The Change Management programme is expected to pave the way for NATS’ implementation of a multi-million pound project to transfer all of its desktop IT services to the cloud, and is believed to be the largest implementation of cloud-based infrastructure in the UK transport sector to date.
NATS was seeking to reduce its costs by £9 million over the next four years, shrink its environmental footprint, improve flexibility and enhance the service it provides to around 6,000 staff. The company not only wanted to enable staff to access information more easily and provide greater mobility, but also needed to align its IT with its future growth strategy to accommodate future scenarios, such as potential acquisitions and joint ventures that may require greater scalability and flexibility. To achieve this, NATS needed to create a Change Management programme to support delivery of its Future Workspace vision.
Gavin Walker, Head of Information Solutions for NATS, explained, “Hitachi Consulting understood the vision and strategy of what we were trying to achieve. They could make the leap between the technical requirements, the business impact on people’s behaviours and what this would mean for the day to day style of working. Hitachi Consulting was very focused on streams of activity, building training processes with our IS teams, creating change agents and working with our delivery change leaders internally.”
Hitachi Consulting defined a change framework for engaging the organisation, and tested this in a series of workshops with pilot groups. Hitachi Consulting then built the IS team capability, engaging with the business, building interest in the project and driving management ownership of the benefits. Once completed, the Change Management programme is expected to support the new IT vision. It will help enable NATS to deliver more effective collaboration between internal staff and business partners across NATS locations and over multiple geographic regions.
The programme is designed to create a customised experience for NATS’ staff by facilitating their access to the services, information and applications they need for their particular role, and enabling NATS’ employees to access their virtualised applications on any technology device in a much more mobile friendly and accessible environment. The project is an enabler of NATS’ growth strategy, providing the company with a flexible and responsive IT framework that doesn’t add to its footprint.
About Hitachi Consulting Corporation
Hitachi Consulting is the global business and IT consulting company of Hitachi Ltd. with operations throughout North America, Europe, the Middle East and Asia. The company is a recognised leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions. From business strategy development through application deployment and maintenance, our consultants are committed to helping clients quickly realise measurable business value and achieve sustainable return on investment (ROI). Hitachi Consulting’s client base includes 25 percent of the Global 100 as well as many leading mid-market companies. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement. For more information, visit www.hitachiconsulting.co.uk
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About Hitachi, Ltd.
Hitachi, Ltd., (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 360,000 employees worldwide. Fiscal 2010 (ended March 31, 2011) consolidated revenues totalled 9,315 billion yen ($112.2 billion). Hitachi will focus more than ever on the Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company’s website at www.hitachi.com.
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