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ICCM Solutions set to Dominate African Market with Strategic Appointment

by david.nunes

ICCM Solutions set to Dominate African Market with Strategic Appointment


10 June 2011 – ICCM Solutions has today announced it is to strengthen its foothold in the African market through the opening of an office in Johannesburg, South Africa, and the appointment of a regional head to drive forward the company’s vigorous growth plans. 


Brad Fraser has joined ICCM as Director of Africa and Indian Ocean Islands, and brings extensive experience of initiating and expanding IT ventures into Africa: particularly in Mauritius, Mozambique, Kenya, Zambia, Botswana and Tanzania.


It was while Fraser was Financial Director at Bytes Systems Integration that  he first came into contact with ICCM. There he spearheaded a project for Bytes to work with ICCM to deploy a progressive IT service management strategy.


Fraser comments, “Having already worked with ICCM through a customer perspective, I am only too aware of the value-add that ICCM’s e-Service Desk provides through streamlining process and technology, resulting in close alignment to business needs and significantly reducing deployment time.


“My move to ICCM reflects the opportunity I believe the solution brings to the African market, through the provision of revolutionary software and superior services to organisations aspiring to achieve Best Practice Service Management. ICCM’s scalable e-Service Desk with an enterprise Business Process Management (BPM) platform enables service management capabilities across all industries and business functions. The ITIL standards ensure that businesses don’t have to reinvent the wheel when implementing the solution.


“With 15 years of experience in the IT industry and a strong business process focus, I understand that this is a service management methodology purchase – it’s not about the technology.”


James Gay, CEO of ICCM Solutions says, “ICCM already has an established presence in South Africa though our work with organisations including Bytes and law firm Webber Wenztel. This market presents a key growth opportunity for ICCM and the strategic appointment of Brad will be pivotal in realising this growth. Brad not only has extensive experience and knowledge of the IT industry, but he is also very familiar with the nuances and understands the intricacies of doing business within different African markets. The appointment, along with the establishment of an ICCM African office, will help strengthen the business’ already proven track record in South Africa, Botswana and the UK.”


About ICCM Solutions

One of the overriding directives of ICCM Solutions is the simplification of complexity in Service Management environments. Founded in 1998 ICCM provides a global client base with sophisticated ITIL aligned Service Management Solutions built on Business Process Management (BPM) Architecture, from Metastorm BPM®.


The BPM platform provides ICCM clients the opportunities to implement and deliver successful technology strategies to ensure the collaboration between the business and IT – ultimately reaping the rewards of business innovation and competitive advantage.


ICCM’s software allows organisations to support and drive best practice, via a turnkey technology, and is available as a ‘Commercial off the Shelf’ Solution. 


ICCM Solutions was named a Gartner ‘Cool’ Vendor in 2010.  For further information visit www.iccm.co.uk



For further information contact:

Brad Fraser – Director, Africa and Indian Ocean Islands

ICCM Solutions

Block E, Somerset Office Estate, Kudu Street, Roodepoort, Gauteng, South Africa

Cell +27 (0) 82 321 3690

Tel + 27 (11) 021 5079



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