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Indosat Selects NEC and NetCracker for End-to-End OSS Transformation

by david.nunes

Indosat Selects NEC and NetCracker for End-to-End OSS Transformation

Indonesian Operator Expands Existing Relationship to Improve Business Agility and Support New Services

TOKYO, JAPAN and WALTHAM, MASSACHUSETTS — July 21, 2015 — NEC Corporation and NetCracker Technology have announced that Indosat, one of the largest telecommunications services and network providers in Indonesia, has selected NEC and NetCracker to enable a large-scale OSS transformation. NetCracker will deliver its comprehensive OSS solution to help Indosat develop, provide and support enterprise services.

Indosat offers mobile and fixed telephony as well as Internet and data services to millions of customers across Indonesia.

In collaboration with NEC Indonesia, NetCracker will deliver its comprehensive OSS solution on the NetCracker Framework. The platform will consist of numerous NetCracker products, including its Resource Inventory, Discovery & Reconciliation, Network Planning & Design, Service Order Management, Service Activation, Service Information Management, Service Inventory, Service Problem Management and Product Information Management offerings.

“NetCracker’s consolidated OSS solution will provide us with a number of critical advantages, including a reduction in the cost and effort needed to maintain numerous platforms and the ability to augment customer experience by acquiring better insight into customer- and network-facing operations,” said John Martin Thompson, Director and Chief Technology Officer at Indosat. “We are excited to expand our relationship with NEC and NetCracker and to deliver these benefits to our customers.”

The NetCracker OSS solution will help Indosat reduce CapEx and OpEx by enabling more efficient use of network assets and reducing the costs of maintenance. The NetCracker platform will also assist in acquiring greater market share and generating more revenue by enabling Indosat to deliver a more comprehensive customer experience through effective root cause identification and resolution processes as well as sophisticated capacity planning and rollout support.

NetCracker will deliver a wide range of professional services during the OSS transformation, including analysis, design, configuration, integration and operational support. NetCracker will also migrate data from existing in-house sources and networks to its cutting-edge OSS solution.

“Winning this important project further reinforces our close relationship with Indosat,” said Takayuki Kano, President Director at NEC Indonesia. “The new OSS environment we are providing enables Indosat to achieve more efficient operation of their assets and to simplify internal processes, while shortening the time to deliver the required services to market.”

“We are excited to help Indosat transform its OSS environment and leverage cutting-edge solutions that will help it generate more revenue and optimize end-to-end customer experience,” said Loh John Wu, Vice President Asia Pacific at NetCracker. “We look forward to supporting new levels of operational efficiency for Indosat, enabling it to maintain and grow its market share in Indonesia’s hypercompetitive market.”

About NetCracker Technology

NetCracker Technology is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform. NetCracker’s in-depth technical and operational expertise, wide range of professional services and unbroken track record for successful implementations enables operators of all sizes to deploy hybrid virtualized environments, establish end-to-end process visibility, introduce critical new revenue opportunities and deliver personalized customer experience.

For more information about accelerating product and service delivery, optimizing customer experience management and bringing virtualization out of the lab and into production, please visit www.NetCracker.com.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.  For more information, visit NEC at www.nec.com.

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