Industry leading Data Mining application CustVox Word Miner™ successfully implemented using AMAZON EC2

 

Switzerland, January 30th, 2012:

Top Customer Experience Management solutions provider CustVox® enables true application scalability through the implementation of Amazon Elastic Compute Cloud (EC2) as a platform for its natural multilanguage text mining processor for big data, CustVox Word Miner™.

 

Big data is an infinitely valuable source of unstructured information, yet one which is intrinsically difficult to utilize and act upon efficiently, if at all. The problem is compounded by the ever-increasing volume and complexity of big data from multiple sources accrued by the enterprise.

 

CustVox®, a leader in SaaS Cloud base solutions to manage the Customer Experience and Voice of the Customer (VoC) analytics, has implemented a major augmentation of its cloud based text mining application CustVox Word Miner™. A powerful tool able to process and analyze big data, in real time, across a full range of customer touchpoints including voice and text messaging, email, social networking comments and gathered customer feedback.

 

Incorporating more than twenty algorithms, which act upon data in an intelligent and predictive fashion, CustVox Word Miner™ is able to deliver valuable business intelligence, extracted from multiple raw streams of unstructured data by applying the CustVox Natural Language Process (CNLP™). The proprietary NLP feature is able to mine data in more than 20 languages, making it the premier big data-mining tool for international corporations.

 

This synergy of an industry leading data mining application able to analyze big data in real time and a secure, scalable, stable and robust cloud computing environment makes CustVox® a very attractive CEM option for large enterprises, which are concerned over the level of investment required to deploy a full in-house solution, or simply seeking the very best way in which to extract value from big data regardless of cost. This new service offering from CustVox® delivers value at both ends of the spectrum, both reduced implementation cost and greater performance and is the only means of extracting valuable, actionable insights regarding customer demands, trends and behavior from this untapped wellspring of potentially valuable information currently available.

 

About Amazon Elastic Compute Cloud (Amazon EC2)

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale computing easier for developers.

 

About CustVox®

CustVox®, a powerhouse of customer intelligence, has been the driving force behind the adoption of Customer Experience Management (CEM) by many international corporations, delivering actionable customer insights that add significant value to their business. Committed to always delivering innovative, market leading technologies and analytics, developed by its award winning R&D team, CustVox® offers an entirely scalable, modular cloud based SaaS solution that supports large B2B and B2C organizations, independent from location, culture or language. CustVox®’s CEM solutions are strategic business tools which can be deployed swiftly across the enterprise, and operated with minimal training.

 

Press Contact:

Federici Cesconi

CustVox AG

Binzstrasse 18

CH-8045 Zürich

Email: [email protected]

Mobile: +41 79 6212813

Phone: +41 44 6878767