Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure, Worldwide Report
Report leaders defined as “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products”
INDIANAPOLIS, Aug. 8, 2011 — Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide1 report.
The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting www.inin.com/MQ, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
“We believe our leaders quadrant position in the Gartner report emphasizes our long-standing commitment to contact centers, helping them differentiate their businesses by delivering the best customer service possible,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “With the latest version of our IP communications software suite just announced, we continue to raise the bar with features that help contact centers further increase their visibility into customer interactions, while offering more scalable, reliable and cost-effective delivery options, whether multisite, premise, hosted, or hybrid.”
According to Gartner, leaders in its Magic Quadrant for Contact Center Infrastructure report are “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”
In 1997 Interactive Intelligence introduced its single-platform, all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products. CIC’s SIP-based platform includes applications for contact center agents and supervisors, as well as unified communications applications for business users. It can be deployed via a premise or cloud-based model, and supports multisite contact centers and those with work-at-home agents.
“We plan to further secure our market-leading position by executing on several key initiatives this year,” Brown said. “These include our continued move up-market, additional investments in our cloud-based solution, more effective penetration in key geographies, and enhancements to our vertical offerings.”
For more information about CIC, visit http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx.
1 Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by D. Kraus, S. Blood, and G. Johnson, June 27, 2011
About the Magic Quadrant
The Magic Quadrant is copyrighted June 27, 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
Contact:
Christine Holley
Senior Director of Market Communications
Interactive Intelligence
+1 317.715.8220
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