Irish Small Businesses get the Edge with Vodafone One Net
80% of Irish SMEs say improving relationships with customers is a key challenge
16th May 2012, Vodafone Ireland today announced the launch of Vodafone One Net, a completely new communications solution that merges all the flexibility of mobile and the benefits of fixed into one scalable phone system. One Net has over one million subscribers in other markets and now Irish SMEs can benefit from this unique mobile only solution.
One of the key challenges currently experienced by 80% of Irish SMEs is improving relationships with customers[1] – Vodafone One Net is designed to help make any business be even more responsive to increase customer satisfaction and be more accessible to nurture new business connections.
Vodafone One Net, aimed at small to medium-sized businesses, gives you a landline number on your mobile, and also opens up a range useful call management features, helping to control calls, such as creating ‘hunt groups’ where a call gets routed to multiple people, single voicemail and an automated attendant (also known as an IVR). It allows every call to ring on either a deskphone or mobile phone depending on where the customer wants to answer the call. The call can then be transferred to any other deskphone or mobile phone within the business without charge.
Anne O’Leary, Business and Enterprise Director at Vodafone Ireland said, “Businesses are working differently and their customers are the catalyst – demanding better service at all times. Intense competition means businesses need to be different from competitors through service and not just price and One Net provides the edge. Small businesses can now improve their mobility and get the benefits of a hosted phone system that integrates both mobiles and deskphones.”
With free local, national and Vodafone mobile to mobile calls, unlimited internal calls across deskphones and mobile devices and no call forwarding costs between their users, Vodafone One Net helps businesses use communications to improve productivity at predictable costs. One Net is hosted on the Vodafone mobile network, there is no installation or traditional phone system maintenance costs.
For more information on Vodafone One Net please visit www.vodafone.ie/one-net or contact 1800 88 26 99.
[1] IDC SME Research commissioned by Vodafone. The research was conducted with Irish SMEs between February and March 2012.
About One Net
One Net works on Vodafone’s mobile network. A business’ landline numbers are ported on the Vodafone network which delivers the benefits and features of a hosted phone system across the businesses’ mobile and fixed phone users including:
· Freedom to do more
o Calls to landline numbers can be received automatically on mobile devices
o Transfer calls to any colleague in the office or on their mobile
o Auto attendant, call queuing and time-based routing on desk phones and mobile devices
· Simplicity
o One contract and one bill for both desk phone and mobile
o A business’ customers only need one contact number
o The user only ever needs one voicemail
· Enables greater efficiency of staff
o Calls can easily be directed to the correct person
o Customer queries will always be dealt with by the right person wherever they are
o Unanswered calls automatically forwarded to available colleagues (hunt groups)
· More control of costs
o No upfront investment required
o No hidden costs for maintenance or upgrades
o Inclusive internal and Vodafone mobile calls all on one tariff
One Net pricing
Businesses will have a fixed monthly company fee, €50, and a monthly device fee per mobile of €50 and per desk phone of €20. This is based on an 18 month contract.
More detail on pricing is available on www.vodafone.ie/one-net
Including in the monthly company fee is:
· A hosted phone system with a comprehensive range of features
· Free Local and National Calls
· Free Vodafone to Vodafone mobile calls
· 200 cross network minutes
· Free desk phone
One Net customers can purchase a range of additional services such as mobile broadband, mobile text bundles, international call bundles and DSL services.
About Vodafone
Vodafone is Ireland’s leading total communications provider with 2.47 million customers across mobile, fixed line and DSL. At 31st December 2011, Vodafone Ireland’s mobile telecoms base was 2.24 million.
