Jacada Signs a Material Software Solution and Support Agreement with Top Global Retailer
LONDON – Sept 13, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the customer service enterprise software solution provider for one of the world’s top ten retail companies. Over the next three years, Jacada will provide software service and support to all of the Fortune 100 retailer’s worldwide contact centre operations.
The client, known for offering some of the best customer service in their industry, will be deploying several Jacada integration, agent scripting, and unified desktop technology solutions aimed at improving the customer experience throughout the organisation’s contact centres. They are one of the fastest growing retailers in US history and will be utilising Jacada solutions to optimise interactions with the company’s customer base throughout North America.
“We are excited to begin this relationship with such a well proven and respected company,” states Gideon Hollander, Jacada Co-Chief Executive Officer. “Their selection of Jacada’s customer interaction suite confirms the advantage of our solid customer service technology experience and commitment to the customer service market.”
Under the new agreement, Jacada will provide an enterprise level customer service solution along with ongoing professional and product support services in support of the company’s ongoing initiatives to improve the customer experience. Jacada solutions optimise the effectiveness of contact centre interactions and provide automation to customer service processes, two important functions in the retail industry.
Jacada provides solutions that optimise and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimisation solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com