- Kacific launches Crossbow self-service portal for 480+ distributor network
- Kacific releases new top-up data packages for Gigstarter
Singapore, 18 October 2022 — Kacific is bolstering its offering to both its network of over 480 distributors and their end-users, bringing more competition to the retail market. This investment adds value to Kacific’s offering to distributors and resellers, giving it an advantage as it plans for growth through more satellites.
Kacific has been very successful in the retail market with its packaged Gigstarter plans, which cater to families, communities, and small businesses in under-served areas, and are sold through authorised distributors and resellers.
In response to market feedback from everyday users in the Asia Pacific region, Kacific is introducing new options and changes to the Gigstarter plan, as well as investing in a streamlined self-service portal.
The newly launched Crossbow self-service portal is for all Gigstarter service providers. It allows them to manage their terminal networks easily, creating a smoother customer experience for both Kacific customers and end-users.
It includes these features:
- Instant provisioning of new terminals
- Check status of existing fleet of terminals
- Submit plan changes for existing terminals
- Instant provisioning of static IP
- Reactivate services instantly
New top-up data packages
Driven by spikes in demand for extra data by capped plan end-users, Kacific is introducing a range of top-up packs. These 10, 20, 30 and 50 GB top up packs will be available to all users of the GigStarter packaged service.
John Loke, Chief Technical Officer at Kacific says: “Our objective in introducing our new Crossbow platform, Gigstarter top up packs is to create a more seamless experience for our Gigstarter product offering.
By automating processes for our distributors and ISPs with a self-service user platform like Crossbow, and going down further down the retail value chain with more customisable product options and offerings for our end-users, we aim to increase the speed of digital adoption across the markets we operate in today.”
Images to accompany press release in this dropbox: https://www.dropbox.com/sh/uswetwixr6s4eqm/AAA2-T7YiYTAV3UIMYBeTTQma?dl=0
Video content: https://www.youtube.com/watch?v=REDtUEqr7aM
Founded in 2013, Kacific Broadband Satellites Group is a next-generation satellite operator providing access to affordable, reliable, high-speed broadband services across Asia and the Pacific. Kacific uses advanced Ka-band space and ground communications technologies to provide innovative services to governments, businesses, and communities. Today Kacific connects over 2,000 educational and healthcare facilities. Its services foster greater internet usage, fuel economic growth and improve delivery of critical services.
Its first satellite, Kacific1, connects underserved areas in 25 countries in Asia Pacific, home to over 600 million people. Its second satellite, Kacific2, is in development and will address 1TB in unmet demand and 1 billion people, extending Kacific’s coverage across nine new markets in South, Central and West Asia.
The award-winning company is headquartered in Singapore and employs over 70 staff globally.