Khomp Media Gateways get DevConnect Certification and are now compatible with PBX Solutions Manufactured by the Multinational Avaya
- The KMG family (consisting of the following models: KMG 3200, KMG 1600, KMG 400 and KMG 200) and KMedia 6400 are now compatible with major Avaya VoIP solutions
- It helps companies such as Betta Group convert media and high volume call protocols with high performance, security, scalability, interoperability and flexibility.
Florianópolis, SC, Brazil — KHOMP, a leader in hardware and innovative technologies for the Brazilian telecommunications industry, announced today that its KMG – KHOMP MEDIA GATEWAYS line is compatible with major solutions offered by Avaya, a global commercial communication systems, services and software supplier.
KMG product line is targeted at businesses operating in the Call Center segment, so they can connect better calls, classifying out those calls, thus helping Call Centers reduce costs and improve their service and billing operations, among others. Now, Avaya tested the equipment compliance for compatibility with Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Avaya Aura® System Manager, Avaya Aura® Media Server, Avaya 96×1 Deskphone, Avaya 6211 and 6221 Analog Phone.
One of the companies that benefits from the interoperability of KHOMP solutions running along with Avaya’s solutions is Betta Group, an IT and Telecom solution integrator that has been adding value and opportunities to its customers and partners for over 25 years, thus accomplishing its mission to contribute to their growth. Using a flexible and programmable routing system, Khomp KMG 3200, with no need for extra hardware, can be used to route calls to Avaya Aura Session Manager, converting media and network protocols, in a secure and robust manner.
Designed for large call center solutions, KMG 3200 is a modular gateway that allows for expansion of the existing structure with minimum downtime. Maintenance and redundancy are also facilitated, in such a way that the equipment can be easily and quickly replaced in case of failure.
KMG 3200 is made up of flexible and rugged hardware that includes dedicated DSPs for handling critical telephony operations and echo canceling. These resources work together to provide a large capacity for call processing with high quality audio. Among other functionalities, KMG 3200 has a programmable and flexible call routing system that enables adapting the equipment to a huge variety of scenarios, including resources such as SIP header re-writing, automatic overflow and fallback.
KHOMP is a Technology Partner in the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, KHOMP is eligible to submit products for compliance testing through the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.
Quotes:
” With the solution presented, we felt comfortable and confident to let Tel take care of part of our service. KMG 3200 and Avaya Aura Session Manager are robust and very cost-efficient, critical in the solution that was presented, and their results are proven according to the benefits they offer. ”
— IVR Management and Intelligence Senior Manager at Oi S.A.
” Our partnership with AVAYA allows us to be more competitive and enables our globalization strategy. We can partner with AVAYA in projects all over the world, offering our differentiators such as high availability, cost-effectiveness and good service to all AVAYA channels.
Our AVAYA-compliant Media Gateways are featured with call classification and can offer E1, T1, GSM and SIP links, all in the same equipment, which provides flexibility and scalability for Inbound and Outbound contact center projects and to the corporate market. ”
— Alexandre Prado, Sales Director at Khomp”
“ Technology partners such as Khomp are helping Avaya provide unique and innovative solutions with high performance, security, scalability, interoperability and flexibility, enhancing user experience. ”
— Eric Rossman, Vice President, Developer Relations, Avaya
Additional Resources:
www.devconnectmarketplace.com
www.avaya.com/devconnect
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
About Khomp
Khomp is a Brazilian company headquartered in Florianopolis – Santa Catarina, whose mission is develop and provide products to the telecommunications industry, combining flexibility and efficiency both in the technologies it develops and in the relationship with its stakeholders, continuously seeking, through an innovative and creative approach, positive results for the business, customers, shareholders and collaborators. Founded in 1996, it has been developing convergence solutions between computer and telephony for 20 years, operating both in small business scenarios and in more complex and demanding scenarios, committed to deliver quality products that inspire reliability and offer high performance. For more information, please visit www.khomp.com.
