Ooredoo Streamlines Management Effectiveness by Introducing Qadaa Leadership Development Programme
Under the auspices of His Excellency Sheikh Salim Mustahail Al Mashani, Advisor to the Diwan of Royal Court and His Excellency Seyid Salim Musallam Al Busaidi, Undersecretary of Ministry of Civil Services for Administrative Development, the Ooredoo Human Resources Department launched the Manager’s Toolkit programme, the result of extensive research into effective resourcing. The programme is designed to support the Ooredoo management team through the introduction of a unified approach to leadership across all departments. Consolidating management guidelines, information and templates in one place, this comprehensive guide helps supervisors, senior executives, and department heads as they recruit and hire new family members, and train, mentor, and coach staff to maximise their potential. The approach will allow managers to strengthen capabilities on the journey to realising their personal ambitions and achieving company goals.
Highlighting the importance of the Qadaa leadership development programme, Kumail Al Moosawi, Chief People and Corporate Affairs Officer at Ooredoo, said: “With a shared approach to talent management that is aligned with organisational and international best practice, this programme is a primary point of reference and essential handbook for all our managers. Supporting them in all aspects of their role, the Toolkit equips our executives with consistent and proven techniques to streamline processes, direct decision-making, and facilitate administration. We look forward to the positive impact this will have throughout Ooredoo on job performance, efficiency and employee engagement.”
Straightforward and unambiguous, the Qadaa leadership development programme is organised in seven sections, including: leadership development, goal setting & effective performance management, career & succession planning, coaching & mentoring, change management experience, developing the right culture based on Ooredoo values and employee engagement. It is a key part of Ooredoo’s commitment to both leadership development, and also to the enhancement of the work environment. It is also an essential component of Ooredoo’s preparations for the future and its robust long-term approach to generating value and success.
Ooredoo aims to be not only Oman’s communications provider of choice but also its preferred employer, expressing its core company values of caring, connecting and challenging as much in its human resource operations as in its value-packed products and services. With a firm and enduring belief in the potential of Oman’s talent pool, Ooredoo is committed to capacity building. And preparing for the future, guides team members on a structured career and training path, developing the next generation of telecommunications industry leaders.
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, a number of awards for their outstanding campaigns at the Dubai Lynx Awards in February 2014 and the CommsMEA award for Middle East Mobile Operator of the Year 2015.
About Ooredoo Group
Ooredoo is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in markets such as Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives, Myanmar and Indonesia. The company was named “Most Innovative Company of the Year – MEA Region” at the 2015 International Business Awards.
The company reported revenues of USD 8.8 billion in 2015 and had a consolidated global customer base of 117 million customers as of 31 December 2015. Ooredoo’s shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.