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Leaders in Voice of the Customer and Market Research to Drive Insights at Confirmit Community Conference 2013

by david.nunes

Leaders in Voice of the Customer and Market Research to Drive Insights at Confirmit Community Conference 2013

Experts from a range of industries to explore business changing strategies and trends

London, UK and Oslo, Norway and New York, NY: June 6, 2013: Analysts, experts and front line practitioners will convene at Confirmit Community Conference 2013 in London and Las Vegas this June. This year’s theme – Amplify Voices, Create Connections, Drive Innovation – reflects the business successes that can be achieved via Voice of the Customer, Employee Engagement and Market Research programmes.

Visionaries from AIG, BSI, Chime Insight and Engagement, GMI-Kantar, and Scottish Television will explore how to capture the true Voice of the Customer, boost respondent engagement and increase customer retention. Experts from Confirmit, along with industry experts Jim Davies (Gartner) and Tim Macer (Meaning Ltd) will also share their insights on latest market trends.

In response to the success of CCC ’11, Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, planned two 2013 events . Attendees at the London (June 19-21, at the Park Plaza Riverbank) and Las Vegas (June 26-28, at the Bellagio) conferences can:

· Discover new techniques that can drive business forward in their rapidly changing industries;

· Pick from an extensive programme to create a tailored timetable of sessions that explain trends and specific challenges businesses face;

· Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Themed lunch tables, around key sectors and topics including financial services, retail, B2B, mobile and more, will drive inspired thinking and offer attendees the opportunity to foster connections.

“Increasingly businesses are realising it’s not just the engagement but the quality of the engagement that matters. New technologies bring new responsibilities too,” comments Tim Macer, Managing Director, Meaning Ltd.

“Our most recent industry survey, which was sponsored by Confirmit, focused not only on research technology trends but on questions of quality and best practice. Our survey shows it is still a work in progress across the industry – and there is still more learning to do. But the Confirmit Community Conference is an ideal place to share these ideas, and learn together not only about the latest technologies, but how to make best use of them.”

To learn more and to register for the London or Las Vegas event, please visit http://www.confirmit.com/community/conference.aspx.

About Confirmit

Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead Associates, Nielsen, The NPD Group, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.

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