London Borough of Brent Chooses Avaya For Mobility and Innovation in Citizen Communications

 

· Technology refresh to leverage Avaya communications mobility, BYOD

· Avaya Aura to be a linchpin of new system, allowing anytime, anywhere communications with ease of use

· True Unified Communications with anytime, anywhere, any device communications

Guildford, UK – 4th April 2013 – Avaya, the global provider of business collaboration and communications solutions, today announced that London Borough of Brent (LBB) has selected Avaya as the supplier that will enable it to fulfil its vision of communications mobility for both workers and the local residents.

For the LBB, it was increasingly clear that to serve the population properly, council workers needed to get out of the central office and into the community to determine what people needed most.

To fulfil its vision of true mobility, LBB needed an innovative approach to communications, so the council chose Avaya one-X Communicator with video, Avaya EC500, Avaya Flare Communicator and Avaya Aura Conferencing, ensuring that every employee has anytime, anywhere access.

Now, LBB employees will have iPhones and iPads as standard council devices, allowing them to connect to the main system seamlessly via their devices, which means that employees can focus on the needs of the community where they live.

Quotes

“Our vision is for the fewest number of employees to be based in a central location, and we wanted to implement the technology that would allow us to move to the next level. By embracing Avaya communications, we’re able to fulfil our vision and ensure that our council population has the best possible service and communications with our organisation.”

STEPHAN CONAWAY, IT DIRECTOR, LONDON BOROUGH OF BRENT

“We’re seeing a definitive uptick in County Councils who are seeking the mobility and the flexibility that Avaya communications systems offer to both employees as well as the constituents they serve. By ensuring that the best possible communications are in place, LBB is able to focus on the needs of those that live in the council, not on keeping an aging system properly maintained. Avaya looks forward to working with London Borough of Brent as they create a top-notch communications experience for their residents.”

SIMON CULMER, MD, AVAYA UK AND IRELAND

Tags

Avaya, Avaya Flare, Avaya Aura, iPhone, iPad, Unified Communications

About Avaya:

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com

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