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London tops online searches for hotels

by david.nunes

London tops online searches for hotels

London, 31 January, 2012 – Of the 1.8 million searches made online for hotels in November 2011, London emerged as the most searched for location, according to the latest report, ‘Hotels Issue 10’, from leading digital marketing agency, Greenlight. Whether these were consumers making tentative early searches for accommodation ahead of the Olympics or looking to spend Christmas in the capital remains to be seen.

The report which profiles consumer online search behaviour for hotels on Google UK, found  consumer searches for domestic hotels in the UK & Ireland were the most popular, attracting over 590,000 queries  which accounted for 45 per cent of the overall number of searches made for hotels in November 2011.

‘Hotels in London’ most searched for location-specific term

Three of the five top search terms were for hotels in London, the most popular search terms used being ‘Hotels in London’, ‘London hotels’ and ‘Cheap hotels in London’. Combined they accounted for 10 per cent of the total number of hotel searches over the period.

Interestingly, in Greenlight’s previous report (August 2011), generic‑related hotel keywords were the most queried. According to Greenlight, this indicates consumers looking for hotels in November searched using destination-specific keywords.

Paris and Amsterdam top short haul searches

Searches for hotels in short haul locations (largely within Europe) accounted for more than 366,000 searches. Paris and Amsterdam were most popular. Cumulatively searches for hotels in these two cities accounted for 22 per cent of hotel searches in this subsector.

Long haul hotel searches dominated by the US

Hotels in the US made up the majority (22 per cent) of searches for hotels in long haul locations, which totalled 341,000 in November 2011. New York hotel-related searches topped the list, accounting for 10 per cent of searches. Hotels in Las Vegas also proved popular with queries totalling 14,800 (six per cent). Miami, San Francisco and Boston also drew in their fair share of hotel searches.

Greenlight’s report analyses which brands and review sites were the most visible in both natural* and paid media** results and hence received the greatest share of consideration when consumers searched for holidays on Google UK.

Trip Advisor and Booking.com dominate

In natural search, Late Rooms was the most visible website for domestic hotel-related searches achieving a dominant 95 per cent share of voice. It missed out on a mere 29,205 volume of searches. Meanwhile, Booking.com with 99 per cent share of voice was the most dominant advertiser in paid media.

For hotels in short haul destinations, Trip Advisor with 73 per cent share of voice, was the most visible site. Booking.com was the most visible advertiser in paid media with 100 per cent share of voice. By comparison its nearest rival, Last Minute, achieved 77 per cent share.

It was similar in the long haul hotel subsector where Trip Advisor dominated with 76 per cent share of visibility. Booking.com was likewise the dominant advertiser in the paid media space, securing a 93 per cent share of voice way ahead of its nearest rival eBookers which achieved 49 per cent by comparison.

Although Expedia had the most number of followers on Facebook and LinkedIn, Trip Advisor was the most visible brand in social media achieving a Klout score of 61.



*Natural /organic Search – Listings in search engine results pages that appear because of their relevance to the search terms

**Paid Media – an Internet advertising model used on websites, in which advertisers pay their host only when their ad is clicked. With search engines, advertisers typically bid on keyword phrases relevant to their target market.

Greenlight’s ‘Hotels Issue 10’ report, profiles search behaviour in this sector. It assesses which brands, websites and review sites are the most visible in natural, paid media results, and social media and hence have the greatest share of consideration when UK-based searchers go to Google UK to look for hotels.

About Greenlight:

Greenlight is a leading independent digital marketing agency, the largest of its kind in Europe and the fastest growing. With over 100 blue-chip clients including Santander, New Look, Sky and ghd, Greenlight is a leader in the digital marketing space, and is recognized worldwide for its commitment to delivering record ROI for its clients and investing in the future of search.

Greenlight is considered the premier thought leader in the sector, publishing widely read industry reports, original research, speaking at trade events, and delivering a highly respected digital marketing training programme via the Greenlight Academy. Founded in 2001, Greenlight is headquartered in London, with offices in New York. www.greenlightsearch.com


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