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MDS strengthens leadership team with appointment of new COO

by david.nunes

MDS strengthens leadership team with appointment of new COO

Gary Haynes appointed Chief Operating Officer as business prepares for next phase of growth

22nd November – Warrington, UK: MDS, an award-winning provider of enterprise customer experience management solutions and data analytics, today announced the appointment of Gary Haynes as Chief Operating Officer.


In this role, Haynes will hold responsibility for MDS’ Professional Services and Engineering business units. In the Professional Services business unit, Haynes will oversee all customer and product programmes as well as the provision of specialist consulting services and training services for its customers. As part of the Engineering business unit, Haynes will oversee all software development from initial design through to live customer deployment.


Gary Haynes brings over 20 years of commercial IT experience to the role, having worked with a range of enterprise product vendors, software houses and consulting service providers. He was previously the European Director of Delivery for the Outsourced Product Development group of Hitachi Consulting and has also worked for IBM and IBM business partners to develop solutions for enterprise service oriented architectures.


“MDS has evolved and grown the last few years, and Gary’s appointment is part of MDS’ continuing strategy to maintain and increase that momentum and strengthen our position across our customer experience management and data analytics businesses. Gary’s wealth of IT experience will support our goals of driving new business implementations, improving time-to-market for new products, and providing a more streamlined software approach,” said Drew Rockwell, CEO, MDS.


Speaking of his appointment, Gary Haynes added, “MDS has made a number of developments in the past year, not just in terms of its market-leading solutions, but also behind-the-scenes to support its ambitious plans for expansion, and I’m pleased to be joining at an exciting time in the company’s history as it plans for the next step of growth.”




MDS Customer Experience Management (CEM) is a global provider of award-winning enterprise customer experience management solutions for service providers.  MDS CEM enables customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the areas of customer experience and customer revenue management.

MDS CEM specialise in providing managed software solutions for service providers to effectively serve their business customers, enabling the agility to get closer to the most complex customers in the management of customer care and billing.  MDS CEM enables this through a solutions portfolio that manages the complete customer experience from initial order, through account management and billing, without disrupting existing system assets.

Headquartered in the UK, MDS has offices in North America, Europe and Asia-Pacific.  Customers include BT, Talk Talk Business, Telefónica O2, and Vodafone.  MDS CEM is part of the Martin Dawes Technologies Group which also includes its sister division MDS Lavastorm Analytics, leaders in agile business performance analytics solutions.


For further information contact:


Octopus Communications for MDS

Erin Hunter/Zuzana Bielikova/Sammy Jamieson

T: 08453 700655

E: mds@octopuscomms.net







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