Nawras advises customers to stay alert against SMS and phone call scams
Muscat, 12 March 2013 – In line with its value to be caring, Nawras is seeking to raise awareness amongst customers about the possibility of receiving fraudulent calls or messages that promise large sums of money or other gifts in exchange for personal information, cash or recharge card numbers. Nawras does not ever operate in this way.
Customers in any doubt about a communication they have received are invited to call the Customer Contact Centre or visit any of the 28 Nawras stores across the Sultanate for assistance. Genuine promotions or offers from Nawras are communicated on the company website at www.nawras.om and winners are invited to collect their prizes directly from a Nawras store or from the Nawras Campus.
Said Safrar, Nawras Chief Customer Experience Officer, said, “We care for our customers; we want them to know that we would never request for personal or financial information as part of any promotion. Although such scams are beyond our control, as your caring communications provider, we hope this information will help you to avoid becoming a victim of any mobile phone fraud. We are dedicated to providing a pleasingly different customer experience and we want to ensure our customers are able to enjoy this and do not fall prey to fraudulent calls or messaging.”
He added, “Our advice to any customer who receives a scam call or SMS, is to contact the Public Prosecution and register a complaint. Nawras does not give out cash prizes unless they are through genuine company promotions.”
Customers are advised not to disclose any personal or financial information to anyone over the phone. Nawras has a customer contact information database which does not require obtaining such information over the phone. In the event that customer details need to be verified, they would be invited in to meet face to face with a friendly Customer Champion at their convenience.
Customers can confirm the validity of any reward or prize win and promotions through Nawras sources either in store or by calling 1500 or online by visiting www.nawras.om as well as the official Nawras Facebook page at www.facebook.com/nawras or on Twitter at www.twitter.com/nawras_oman.
About Nawras:
Omani Qatari Telecommunications Company SAOG was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman operating under the name Nawras. Nawras was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Nawras has been an integrated services telecommunications operator and is currently serving around 2 million customers across the Sultanate. Following a successful IPO, Nawras is listed on the Muscat Stock Market (MSM) under the “nwrs” ticker since 1 November 2010. Nawras is majority owned by Ooredoo, formerly known as Qtel Group, and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Nawras has won a number of awards including Customer Service Excellence Award in Telecom Sector 2012 from Oman Customer Care Conference, Innovation in HR Strategy 2011 from Asia’s Best Employer Brand Awards, Outstanding Leader from TMT Finance Middle East 2011, Best IPO in the Middle East from emeafinance magazine and Strategic Leadership Award from Global HR Excellence Awards 2011.
About Ooredoo:
Ooredoo, formerly known as Qtel Group, is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in markets such as Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives and Indonesia. The company reported sales of $8.7 billion U.S. dollars in 2011 and had a consolidated global customer base of more than 89.2 million people as of 30 September 2012. Ooredoo’s ultimate parent company is Qatar Telecom (Qtel) Q.S.C., whose shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.
