Newtec Certifies First Authorised Repair Centre in Middle East
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Leading satellite communication company boosts aftercare in Middle East
ISTANBUL, Turkey and SINT-NIKLAAS, Belgium, 28 June 2011. Turkey-based SVS Telekom has signed a landmark deal with leading satellite communication company Newtec to become its first third party repair centre in the Middle East. It will cover all repairs to Newtec equipment sold in the region.
SVS Telekom began working with Newtec as a distributor in 1997 and has since become one of its lead resellers in Turkey as well as neighbouring countries Azerbaijan, Afghanistan, Pakistan and the wider Middle East. SVS has also built a strong reputation as an integrator of SNG vehicles and fixed earth stations. More than one hundred million people in the Middle East rely on these solutions for their communications and entertainment provided by Turksat, Turk Telecom, Monaco Telecom, Arabsat, TRT, Digiturk DTH.
Abdullah Saglam, Vice President of SVS Telekom, said: “Becoming an Authorised Repair Centre represents an extra step in our 14 years’ cooperation with Newtec. We look forward to adding value for our customers and creating a faster and more flexible service for them.”
Up until now, all Newtec equipment repairs in the Middle East were carried out at Newtec’s own production facility in Erpe-Mere, Belgium.
“Having a centralised repair centre presented a suboptimal solution for customers in different regions, where there were often logistical difficulties,” said Sander Boom, Newtec’s VP Customer Services and Production. “We therefore decided to seek partners to carry out ‘in-region’ repairs and participate in the incident handling process.”
“With SVS’ high-level expertise and local knowledge, we know that we can provide an impeccable service to customers in the Middle East region whenever it is required,” Serge Van Herck, CEO of Newtec, completed.
In the course of six month, SVS Telekom received training in order to meet the requirements Newtec has introduced as part of its certification process. The rigorous selection and training ensures the highest standard of workmanship and product knowledge. SVS Telekom proved its ability to meet the strict criteria laid down by Newtec.
The centre will guarantee reduced turnaround time for repairs and will optimise the entire logistic process as all repairs will be carried out in the region where they are used. Newtec is extending its regional repair centre initiative and is actively looking for partners in other regions to further extend a comprehensive, reliable support infrastructure for Newtec products worldwide, with a first focus on South America, India and MENA.
For further information about Newtec and its support services please visit www.newtec.eu/support
About Newtec
Newtec (www.newtec.eu) is a global industry leader, shaping the future of satellite communications. Offering state-of-the-art products and scalable, integrated solutions for broadcast, broadband access and backbone and trunking applications, Newtec helps customers achieve greater efficiency, increase performance and expand market reach.
With its passionate commitment to R&D and its strong relationship with the European Space Agency (ESA), Newtec remains in the forefront of technological development, continuing the pioneering contributions that have led to industry standards including DVB, DVB-S2, DVB RCS and iSatTV Cenelec pr EN50478.
Newtec’s worldwide customer base includes the industry’s most prestigious broadcasters, satellite operators, telcos, systems houses and broadcasting unions. Established in 1985 and headquartered in Belgium, Newtec has regional offices as well as additional R&D centres located in Stamford, Conn. (U.S.), Singapore (Singapore), Beijing (China), Dubai (UAE), São Paulo (Brazil), Berlin (Germany) and France.
About SVS Telekom
SVS Telekom (www.svstelekom.com.tr) has been established by an experienced team at Satellite Communication field in 1995. By this time we are serving broadcasters, telecom companies and satellite operators with mobile and fixed satellite communication systems, equipment, solutions and services. Our team of professionals has used their expertise to design and construct state of the art fix and mobile earth stations around globe.
