NewVoiceMedia announces new headquarters for North America
NewVoiceMedia, a leading global provider of cloud contact centre solutions, has opened its new headquarters for North America in San Francisco, California.
The announcement is an integral part of NewVoiceMedia’s plans for global expansion and closely follows the opening of its APAC headquarters and London office. The UK-based company is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Consulting, and has doubled its number of staff over the last year to meet increased demand for its technology.
The office will support this substantial growth and further strengthen NewVoiceMedia’s presence in North America where its solutions are already widely used. The move will also bring the company closer to Salesforce as it develops its well-established partnership. NewVoiceMedia’s ContactWorld solutions integrate with Salesforce to enable customers to deliver a personalised and unique customer experience, quickly and securely.
Located on the 36th floor of the Spear Tower in the One Market Street Business Center, the office has a prominent address in the city’s Financial District and offers spectacular views of San Francisco Bay and the city skyline. It is also well served by bus and train lines, providing an excellent facility for the company’s sales and marketing teams.
Jonathan Gale, CEO of NewVoiceMedia, comments, “Our true cloud technology makes the customer contact centre capability accessible for businesses of all sizes, representing huge global potential. We’re now perfectly positioned to offer unparalleled support to existing customers, while extending our partnership with Salesforce and maximizing opportunities in one of our highest growth regions.
“San Francisco is a leading hub for high-tech innovation and an excellent location for our regional headquarters. This marks a very exciting era for NewVoiceMedia”.
NewVoiceMedia’s new office address in N. America is:
Spear Tower, 36th floor
For further information, please visit www.newvoicemedia.com.
NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.
Service availability and security are critical attributes of the cloud. NewVoiceMedia guarantees 99.999% service availability, and transparently backs that up with a Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how its services are performing.
Established more than 10 years and now serving over 8,000 agents, NewVoiceMedia has 200+ customers in 30 countries with over 300 call centres on 5 continents covering most industry sectors. Customers include Topcon, PhotoBox, DPD, Lumesse, QlikTech, Cunningham Lyndsey, SHL Group and Parcelforce.