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NewVoiceMedia expands presence in APAC with key appointment

by david.nunes

NewVoiceMedia expands presence in APAC with key appointment

NewVoiceMedia is strengthening its position in APAC as a leading cloud contact centre vendor, with the appointment of Brett Waters as Vice President, Asia Pacific.

Brett joins with over 20 years’ experience in international software businesses. He most recently served as VP APAC at RightNow Technologies for more than seven years, prior to which he held business development roles at PeopleSoft, OpenText and Oracle.

Based in Sydney, Australia, Brett will drive business development and sales to increase NewVoiceMedia’s market share in APAC. The company’s commitment to the region is an integral part of its plans for worldwide expansion, and the announcement closely follows the appointment of Hanne Refslund as Sales Director, Northern Europe and France.

NewVoiceMedia is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Research, and has doubled the number of staff in the last year to meet the increased demand for its technology.

Brett comments, “I’m delighted to be joining the company at such an exciting time. NewVoiceMedia’s solutions are already widely used across APAC, and I relish the opportunity to build on this success in a market which has such extraordinary growth potential”.

Jonathan Gale, CEO at NewVoiceMedia, adds, “Brett’s strategic vision and focus, together with a wealth of experience, makes him an invaluable asset to NewVoiceMedia. Brett will play a vital role in driving on-going expansion in one of our highest growth regions. His appointment reinforces our commitment to delivering world-class cloud contact centre solutions to existing and future customers in Asia Pacific”.

Brett will be showcasing NewVoiceMedia’s latest cloud contact centre solutions at the salesforce.com Cloud Expo on 28 May. For further information, please visit www.newvoicemedia.com.

About NewVoiceMedia

ContactWorld from NewVoiceMedia is an enterprise class contact centre, delivered via a true multi-tenant cloud architecture. Our customers benefit from fast, flexible and cost effective access to contact centre capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use.

ContactWorld offers customers an incredibly rich suite of integrated call centre technologies. We leverage the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. We provide them with the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.

The ContactWorld platform provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for thousands of agents working across the globe. We have customers in 30 countries on 5 continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce. For further information, please visit www.newvoicemedia.com

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