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NewVoiceMedia to strengthen presence in North America with major appointment

by david.nunes

NewVoiceMedia to strengthen presence in North America with major appointment

NewVoiceMedia is strengthening its position in North America as a leading cloud contact centre vendor, with the appointment of Eric Coyle as Vice President Sales Engineering.

Eric joins with 25 years’ experience in cloud, contact centre and software businesses, most recently serving as Sales Engineering Director at Salesforce where he managed the technical sales team for the Service Cloud organisation in North America. Prior to that, he held technical sales leadership roles at Oracle and VMware.

His appointment to the newly-created role reflects the company’s significant growth and further demonstrates its on-going commitment to providing customers and prospects in the region with the best possible support. The business is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Consulting, and has doubled its number of staff over the last year to meet increased demand for its technology.

Eric comments, “This is an excellent time to be joining NewVoiceMedia; our growth plans are exciting, our solutions world-class and we have a fantastic team and customer base.  I am looking forward to leading our technical sales, professional services, and support teams to help transform the contact centre market in North America as NewVoiceMedia continues to drive change in the industry”.

Jonathan Gale, CEO of NewVoiceMedia, adds, “NewVoiceMedia is positioned at the forefront of the market as it rapidly adopts cloud contact centre technologies. We anticipate strong demand for our innovative solutions in North America and are building our capabilities to ensure we give our customers the best experience available. Eric’s extensive industry knowledge and experience will be put to very good use and I’m sure he will be instrumental to our future success”.

For more information about NewVoiceMedia, please visit www.newvoicemedia.com.

About NewVoiceMedia

NewVoiceMedia is a leading provider of true cloud contact center and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organization and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.

Service availability and security are critical attributes of the cloud. NewVoiceMedia guarantees 99.999% service availability, and transparently backs that up with a Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how its services are performing.

Established more than 10 years and now serving over 8,000 agents, NewVoiceMedia has 200+ customers in 30 countries with over 300 call centers on 5 continents covering most industry sectors. Customers include Topcon, PhotoBox, DPD, Lumesse, QlikTech, Cunningham Lyndsey, SHL Group and Parcelforce. www.newvoicemedia.com.

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