NewWave Agrees to Long-Term Extension for Converged BSS with NetCracker
Five-Year Agreement Includes Order-to-Cash and Customer Self-Service
WALTHAM, MA — April 24, 2014 — NetCracker Technology announced today that NewWave Communications has agreed to a long-term extension for its converged BSS and customer self-service solutions. NewWave Communications provides cable TV, broadband and voice services to consumers and businesses in the Southern and Midwestern United States.
This five-year agreement renews NewWave and NetCracker’s ongoing partnership for advanced, converged revenue management and customer experience capabilities. NetCracker currently provides NewWave’s order-to-cash BSS solution in support of all of its services and territories. As part of this extended agreement, NetCracker is also providing a customer self-service solution for online transactions and account management. Furthermore, NetCracker provides a standards-based integration capability that enables NewWave to integrate additional NetCracker and third-party components to its billing platform faster and with less cost and risk.
“Our most important commitment is to our customers. Each customer is a vital part of NewWave, and we are always looking for opportunities to improve their experience with us,” said Phil Spencer, Chief Executive Officer at NewWave. “We value our relationship with NetCracker and look forward to experiencing the benefits that its BSS solutions deliver for our business.”
“NewWave provides yet another example of how NetCracker’s customers in the cable industry continue to invest in our BSS/OSS solutions to operate, improve and grow their businesses,” said Sylvain Seignour, Vice President, Americas at NetCracker. “We look forward to helping NewWave enhance its service offerings and deliver high-quality customer experiences.”
About NetCracker Technology
NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world. For more information, please visit www.NetCracker.com.
NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at http://www.nec.com.