NG Bailey’s IT Services Division Recognised by Cisco for Excellence in Customer Satisfaction in the United Kingdom
Leeds, UK – 15 September 2014 – NG Bailey’s specialist IT Services division announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This recognises NG Bailey’s IT Services division for delivering outstanding customer service to customers in the United Kingdom.
The division of NG Bailey, which specialises in the design, supply, installation, management and maintenance of voice, data and structured cabling solutions to contracting, enterprise and public sector clients, has worked with Cisco for nine years.
Bob Dunnett, managing director for the division, said: “Only by achieving true customer satisfaction can NG Bailey be confident of its continued success. Accolades like the Customer Satisfaction Excellence Gold Star from Cisco are testament to our commitment to quality and service delivery. We are delighted to have achieved the highest Cisco accolade in this field.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the programme’s specialisations and certifications, Cisco recognises a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the programme validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
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About NG Bailey
NG Bailey is the UK’s leading independent engineering, IT and facilities services businesses with a deserved reputation for excellence. NG Bailey offers integration from the outset of a project, from planning and design through the supply chain, to off-site manufacture, installation and maintenance.
NG Bailey has more than 30 years’ experience delivering IT services to many of the UK’s largest organisations NG Bailey offers a fully accredited, end-to-end IT management service and partners with some of the world’s leading ICT vendors including Cisco, Mitel and Brand-Rex. With nationwide coverage, NG Bailey has 16 offices across the UK and offers dedicated client support 24/7/365 days a year via its Customer Service Centre.
As a market leader, the company is committed to offering tailored and innovative solutions and has a proven track record in doing so in a broad range of market sectors. NG Bailey’s 2,500 people are at the heart of the organisation and it is recognised that the company has one of the industry’s foremost apprenticeship schemes. www.ngbailey.com