Fourth country to host cutting-edge facility for managing networks
At Futurecom, Nokia Siemens Networks today announced the setting up of its fifth Global Network Operations Center (GNOC) in Sao Paulo, Brazil. This is the first GNOC in the Americas and it aims to serve a growing base of Latin American operators seeking to outsource network operations so that they can focus on core activities of their business. The GNOC will be established with an initial 15 million euro investment and host up to 300 expert technicians, responsible for managing up to 20 million subscribers. The center will be operational from January 2011.
“Since we opened our first GNOC in 2007, we have achieved significant scale and experience in successfully managing our customers’ complete networks remotely for better efficiency,” said Ashish Chowdhary, head of Global Services at Nokia Siemens Networks. “Latin America and Brazil in particular are growth markets for us. We have established strong partnerships with customers in the continent, becoming the number one managed services provider, managing networks for more than 70 million subscribers in the region. Setting up a GNOC in Brazil is testimony to our commitment to serve the growing demand among operators in the region for outsourced network operations.”
Operators search for ways to reduce operational expenditure, optimize investments and offer subscribers a whole range of new, high quality services. So, the market for services in Latin America is expected to grow at a CAGR of 9.1% with some sources saying it could grow at an even more accelerated pace.
“Operators are facing several challenges due to the huge growth in data traffic and imminent arrival of LTE to the region,” said Armando Almeida, head of Nokia Siemens Networks Latin America. “They need reliable partners to outsource their network operations while they focus on new products and services. We are committed to providing required managed services to ease their operations and bring overall efficiency.”
Nokia Siemens Networks global network operation centers are designed to remotely manage operators’ networks located in any part of the world. This center in Brazil will share the tools, operational model and architecture with four other centers that are already serving more than 190 million subscribers globally: two in India, one in Portugal and one currently being established in Russia. The center will not only serve Latin American customers, but also customers around the world.
“The way we set up these centers means that they are all interconnected so resources can be optimized and allocated intelligently,” said Arto Vilkman, head of services at Nokia Siemens Networks Latin America. “Our GNOC in Brazil will help our customers get more value from their businesses, taking the relationships with our customers to a new high.”
About Nokia Siemens Networks
Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland. www.nokiasiemensnetworks.com
Nokia Siemens Networks
Head of Public relations – Latin America
Phone: +55 11 4833 9633
Phone: +358 7180 31451
Gaspar & Associados
Phone: +55 11 3037 3222
Notes to editors:
Nokia Siemens Networks has two GNOCs in India and one in Portugal, and one is currently being established in Russia. Today, the company has more than 2,000 experts across its GNOCs that manage more than 2,80,000 network elements, handle close to 30 million alarms, resolve 80,000 trouble tickets and generate 45,000 performance reports per month.