O-bit Telecom has launched its new WLR3 offering powered by Singularity. This recently launched product allows resellers to be in full control of their products with better fault handling, appointment scheduling and transferring of lines. It connects directly to the most innovative and intuitive customer portal in the industry and therefore offers end users the full feature rich services available on the platform.
O-bit is very proud of its WLR3 offering and after extensive testing plus a planned roll out and training phase, O-bit customers are set to see the full benefits of WLR3. Jenny Herd, Managing Director of O-bit Telecom, enthused “We have extensively tested our WLR3 service to give customers 100% peace of mind. Customers that have already used our service have said that our customer portal is “user friendly both in layout and functionality”. We are also providing dedicated support during the migration period with complete thorough training with our Customer Service team.”
O-bit will be hosting customer webinars focusing on the new WLR3 customer Portal. These webinars will act as a comprehensive introduction and overview of the WLR3 solution and the value add that O-bit offers. During these sessions customers will have the opportunity to understand the new benefit such as order placement, features and fault reporting. Resellers will be given several training dates to choose from for added convenience over the next month.
Herd adds “Customers will benefit from the very fact that this service is linked directly to the Openreach engineering workbook which means that the customer will be advised there and then of appointment availability for line installation and customer premise visits for faults and real time updates with order progression. There will be no more twiddling of thumbs waiting around for information. The customer will feel part of the process from start to finish.” More information is available at www.o-bit.net/products/wlr3
O-bit Telecom
Founded in early 2002 by current CEO David Breith, O-bit Telecom has experienced phenomenal growth and appears in the Deloitte Fast 50. The company is a front runner in the telecoms sector and currently employs 55 staff, generates in excess of £20million turnover and is based in Beaconsfield, Buckinghamshire.
O-bit offers a full range of telecoms products and services as an alternative to British Telecom (BT). The business provides Voice services such as SMS, Non Geographic Numbers, Conferencing Solutions and VoIP. O-bit’s Data services include Broadband, Hosting, Leased Lines and VPNs.
Due to substantial investment and leading technical knowledge, O-bit boasts its own Voice Network, its own Broadband Network and can offer dedicated internet access off its own Network backbone. O-bit is at the forefront of the convergence revolution and its in-house developed software allows for strong and efficient relationships between O-bit and their Partners.
Josh McKee
Communications Executive
O-bit Telecom Limited
O-bit House, 38 Station Road, Loudwater, Bucks HP10 9UN
T: 08008 49 49 49 | F: 08008 49 29 29 | M: 08008 49 49 49
E: josh.mckee@o-bit.net
