(Cincinnati; August 12, 2010) – Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that an online interactive consulting company has signed a three-year contract for Convergys’ Smart BSS Solutions. This new client is an innovative online business services destination, community, and marketplace where individuals can chat live with thousands of consultants in a broad range of categories such as health, technology, business, arts, and spirituality.
This new client is utilizing Convergys’ Rating and Billing Manager to handle its overall revenue management, online charging, and settlement for its wide range of B2C and B2B online services.
When a customer begins a chat session with any of the online subject matter experts, such as a tax consultant helping with tax returns, for example, the Convergys solution accurately calculates in real-time the fees billable to the customer based on the duration of the chat, while also providing real-time sales promotions targeted specifically to each online visitor. This solution also calculates and collects the settlement transactions that derive from such chat conversations, including payment to the consultant and the relevant participating affiliates.
Leading companies in a wide range of fields use Convergys Rating and Billing Manager for their real-time charging initiatives. However, the contract announced today marks the first time an online consulting firm has implemented this type of billing solution for its business, highlighting the flexibility of the solution to meet the demands of complex real-time billing across multiple industries and multiple vertical markets.
“For years, telecommunication companies have taken advantage of the extensive capabilities provided by Convergys’ Rating and Billing Manager,” said Bob Lento, Convergys President, Information Management. “Our new client, however, takes the solutions to a new vertical market. This is the first Internet company to benefit from such a unique solution. With this advanced technology, the client has the flexibility to build customer loyalty cost-effectively while capturing revenue accurately throughout its consulting services. It is also another important milestone in our growing online charging installed base.”
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Convergys and the Convergys logo are registered trademarks of Convergys Corporation.
