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Vodacom deploys Ontology for advanced Service Impact Analysis

by david.nunes

Vodacom deploys Ontology for advanced Service Impact Analysis

Power, simplicity and speed of search delivers correlated, near real-time authoritative view to automate Change and Fault Management

London, UK ­ April 18, 2013: Ontology Systems, the semantic search company for structured enterprise application data, announce Vodacom SA , the leading South African mobile service provider, has deployed Ontology to enhance their service assurance operations.

Ontology provides Vodacom with a comprehensive Service Assurance solution for Change Management and Fault Management operations.  The solution provides a correlated view of Vodacom¹s transport network (SDH and MPLS) topology in relation to Vodacom¹s RAN network and Vodacom Business information in Siebel CRM that:

  • Accurately assesses the impacts of change requests
  • Simplifies fault investigations by avoiding duplication and overlaps
  • Reduces cross-network impact of ad hoc transmission infrastructure fault management
  • Provides possible root causes of simultaneous RAN alarms through visibility of common transmission infrastructure.

Ontology Systems’ CEO and founder, Benedict Enweani, expressed: ‘We appreciate Vodacom¹s confidence in choosing Ontology and are delighted, that together, the joint project team have delivered a strategic SIA solution, on-time and under-budget.  Achieving an accurate, near real-time view of a transmission network data is a significant challenge for mobile operators.  Ontology¹s semantic search capability is ideally suited for finding and mapping the network and service dependencies hidden in an operator’s application data.  This is a clear example of how search technologies are lowering the risks, cost and time normally associated with complex data integrations.’

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